Senior Teleoperations Lead

TSMG Holding; München; On-site; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Leadership role

Global projects

Career growth

Collaborative environment

Job summary

TSMG Holding seeks a Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and deployments.

You will coordinate teleoperators, ensure operational excellence, maintain safety standards, and act as the primary contact between field operations, engineering, and client stakeholders.

Qualifications

• Experience leading operational teams in robotics or tech environments.
• Strong communication and organizational skills.
• Ability to work in fast-paced, technology-driven settings.

Responsibilities

• Lead and coordinate teleoperations teams across shifts.
• Monitor KPIs and ensure quality and performance targets.
• Coordinate robot deployment schedules and readiness.
• Serve as primary contact for stakeholders and cross-functional teams.
• Manage onboarding, training, and safety compliance.

Skills

Team leadership

Teleoperations

Robotics operations

Operational excellence

Safety standards

Stakeholder communication

Job description

About The Role

We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs. In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders. The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs.

Key Responsibilities

Team Leadership

• Lead and coordinate teleoperations teams across multiple shifts
• Manage daily staffing and operational coverage
• Support onboarding, training, and mentoring of new operators
• Promote compliance with safety and operational procedures

Operations Management

• Monitor operational KPIs and productivity metrics
• Ensure delivery against quality and performance targets
• Coordinate robot deployment schedules and operational readiness
• Manage incident escalation and resolution processes

Stakeholder Coordination

• Serve as the primary operational contact for internal and external stakeholders
• Collaborate with engineering, product, and project management teams
• Prepare operational reports and performance summaries
• Support customer-facing robotics programs and deployments

Requirements

Essential

• Previous experience leading operational teams
• Strong communication and organizational skills
• Experience in robotics operations, teleoperations, autonomous systems, fleet management, control rooms, or technical operations
• Ability to work in fast-paced, technology-driven environments

Preferred

• Experience supporting robotics, AI, AV/ADAS, drone, or automation programs
• Experience managing distributed or shift-based teams
• Technical background in engineering, operations, or industrial environments

What We Offer

• Leadership role within a rapidly growing robotics sector
• Opportunity to help scale next-generation robotics deployments
• International projects and client exposure
• Career growth opportunities across robotics and AI operations
• Collaborative environment working alongside engineering and product teams

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.