Senior Strategic Partnership & Account Manager, Retail

Amazon Inc.; München; On-site; EUR 110,000 - 170,000; Full time

Job summary

Amazon Devices & Services in the DACH region seeks a Senior Strategic Partnerships Manager. You will be the face of Amazon Devices to Europe’s largest consumer electronics retailers across Germany, Austria and Switzerland, shaping in-store and online reach for Echo, Fire TV, Kindle and more.

You will own the sales, plan and relationship behind these partnerships, lead cross-functional teams, and drive joint business plans, pricing, promotions and execution to balance growth and profitability.

Qualifications

• Experience communicating and presenting to senior leadership.
• Fluent German at C2 level (speak, write, read).
• Experience in account management, key account management, sales or retail partnerships in consumer electronics/tech or similar retail category.
• Experience using data to analyse omni-channel sales performance and make recommendations.
• Experience leading cross-functional teams in product/program/project management.
• Experience managing strategic accounts across more than one country (Germany, Austria, Switzerland).
• Knowledge of consumer electronics or smart home retail, including how physical stores and online channels work together.
• Experience building business cases for onboarding new retail or distribution partners.
• Experience owning a P&L or margin/trade term/promotional investment accountability.

Responsibilities

• Own partnerships: single point of accountability for Amazon Devices with top DACH retail partners across three countries.
• Lead field team and external vendors delivering in-store results.
• Develop and deliver annual joint business plans covering sales targets, assortment, pricing, promotions, and in-store execution.
• Be accountable for sales, margin and investment plans; forecast targets and trade budgets.
• Lead commercial negotiations with partners, defining terms and long-term value.
• Grow partner base by onboarding new retailers in the region including Switzerland.
• Coordinate go-to-market for product launches and major events with retail channel alignment.
• Review partner performance, identify opportunities/risks, and agree action plans with internal teams.
• Lead business reviews with partners and present plans/forecasts to Amazon senior leaders.
• Represent Amazon to partners and bring partner feedback to product/marketing/supply chain teams.
• Pilot and scale in-store/online merchandising ideas and share lessons across EU markets.
• Collaborate with Product, Marketing, Supply Chain, Finance and Legal to deliver for partners.

Skills

Senior leadership communication

German communication (C2)

Account management

Omni-channel data analysis

Cross-functional program management

Multi-country account management

Retail/electronics knowledge

P&L / trade terms management

Negotiation skills

Job description

• Experience communicating and presenting to senior leadership
• Speak, write, and read fluently in German at C2 level
• Experience in account management, key account management, sales or retail partnerships, in consumer electronics, technology or a comparable retail category
• Experience using data to analyse omni-channel sales performance (i.e. physical stores, e-commerce), make recommendations and agree next steps with stakeholders
• Experience in product, program, or project management leading cross-functional teams in delivery of major new products or services
• Experience managing strategic accounts across more than one country, ideally in Germany, Austria and Switzerland
• Knowledge of consumer electronics or smart home retail, including how physical stores and online channels work together
• Experience building the business case for, and onboarding, new retail or distribution partners
• Experience owning a P&L, or accountability for margin, trade terms and promotional investment, with a record of making sound trade-offs between growth and profitability

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m/w/d

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

At Amazon Devices & Services, we imagine the future, and then create it. Join brilliant minds to build new categories of technology that become part of everyone's everyday life. Together, we create connected experiences and transform lives, communities, and the world with our work.

The Devices team for the DACH region is looking for a Senior Strategic Partnerships Manager. As a Sr. Account Manager, you will be the face of Amazon Devices to several of Europe's largest consumer electronics retailers across Germany, Austria and Switzerland. You will shape how Amazon Devices, including Echo, Fire TV, Kindle and many more, reach customers in physical stores, and you will be accountable for the sales, the plan and the relationship behind them. Picture a customer in a consumer electronics store in Munich, Vienna or Zurich. They pick up a Kindle, ask an adviser how Alexa works, and walk out with an Echo for the kitchen. That moment is made by the partnerships you will own.

Key job responsibilities

• Own the partnerships. Act as the single point of accountability for Amazon Devices at our largest DACH retail partners. Build trusted relationships across multiple teams, including commercial, marketing, supply chain and distributors, up to senior leadership, in each of the three countries.
• Lead the field team and vendors. Manage the field team and the external vendors who support us in delivering for customers in stores. Set clear priorities, hold a high bar, and make sure their work drives sales for the partner and for Amazon.
• Set the strategy and the plan. Develop and deliver the annual joint business plans with the partners. They cover sales targets, assortment, pricing and promotions, marketing, and in-store execution, and they balance long-term growth against short-term results.
• Own the financials. Be accountable for the sales, margin and investment plan across the DACH retail partners. Set and forecast the sales targets, manage the promotional, marketing and trade budgets, and track return on that investment. Make clear trade-offs between growth and profitability, and take responsibility for delivering the plan and for explaining any gap to it.
• Negotiate. Lead commercial negotiations and agree terms that work for the partner and for Amazon, with a clear view of what each term means for sales, margin and long-term value.
• Grow the partner base. Build the case for, and bring on, new retail partners in the region, including in Switzerland. Own the business case, the commercial terms, the onboarding and the launch plan for each, so that new partners reach the customer quickly and profitably.
• Launch with impact. Coordinate go-to-market for new products and major events. This includes shaping launch timelines around retail channel requirements and making sure the plan is carried out well across stores and online.
• Drive performance with data. Review sales, inventory, forecasts, margin and promotional performance with the partner on a regular rhythm. Spot opportunities and risks early, and agree clear actions with the partner and Amazon's internal teams.
• Run business reviews. Prepare and lead regular business reviews with the partners, and write the plans, forecasts and narratives behind them for Amazon's senior leaders. Use the reviews to move long-term initiatives forward and to deepen the collaboration.
• Represent Amazon, and represent the partner at Amazon. Present our devices and our plans to senior audiences with strong product knowledge. Bring the partner's priorities, and its customers' feedback, back to our product, marketing and supply chain teams.
• Test, learn and share. Pilot new in-store and online merchandising and marketing ideas with the partner. Scale what works, share lessons with Retail colleagues in other EU markets, and mentor colleagues who are earlier in their careers.
• Innovate and simplify, with AI. We are using AI to change how we work: automating recurring reporting and analysis, simplifying planning, and cutting the manual steps between a good idea and its execution. You will try new approaches, keep the ones that work, and help the team do the same. The aim is for more of your time to go to the partner and to long-term strategy, and less to routine tasks.
• Work across Amazon. Partner with Product, Channel Marketing, Supply Chain and Planning, Finance and Legal teams to deliver for the partners.

A day in the life

You might start the morning with a review of last week's sales and promotional performance, and send a partner's category team two priorities for the coming week. Before lunch you could be in a store with a partner's regional team, looking at how a new display performs against what customers actually do. In the afternoon you might be with colleagues from Marketing and Supply Chain, finalising the launch plan for a new device. Later you could be reviewing margin and promotional spend against plan with Finance, or on a call with a partner to align on next quarter's joint plan. The mix changes week to week, and so do the priorities. Some days are execution-focused: running the plan, solving problems with the partners and the field team, and making sure launches land. Other days are deeply strategic, spent on long-term planning for the partnerships and where they should be in two or three years. You will be comfortable moving between the two, and you will decide how to spend your time based on where you can create the most value for customers and for the partnerships.

About the team

Amazon Devices designs and builds products that customers use every day to read, watch, learn, stay connected and manage their homes, from Echo and Fire TV to Kindle and many more. Our Retail team in EU takes those products to customers where they like to shop, working in close partnership with retailers to deliver a great experience in stores and online.