Delivery Partner Manager

Amazon; Raunheim; Sur place; EUR 90 000 - 120 000; Plein temps

Résumé du poste

Amazon Inc. is seeking a Senior Delivery Partner Manager to oversee relationships with Delivery Service Providers and optimize performance across our MEU portfolio (DE/AT/NL). The role focuses on building scalable processes, data-driven insights, and strong partner collaboration.

You will analyze performance data, work with leadership and stakeholders, and employ AI-enabled tools to enhance efficiency while traveling regularly to delivery stations across the portfolio.

Qualifications

• Bachelor's or Master's degree required.
• Experience in program management, logistics, operations, supply chain, transportation, or related field.
• Experience in data analysis to drive data-backed decisions.
• Fluent in German (read, write, speak).
• Fluent in English (read, write, speak).
• Strong communication with leadership and cross-functional teams.
• Experience with vendors or partners.
• Experience managing contingent workforce during peak season.
• Experience using AI-assisted development tools in academic or professional settings.

Responsabilités

• Analyze performance data and KPIs for portfolio of customer accounts and develop plans with clear success criteria.
• Build and maintain trusted relationships with internal and external stakeholders and provide tailored recommendations to improve account and customer experience.
• Audit and monitor business performance, identify risks and opportunities, adjust plans to stay on track.
• Educate accounts on tools and processes and leverage AI and other technologies to augment productivity and insights.
• Collaborate with partner teams to clear blockers and drive timely decisions and process improvements across the organization.

Connaissances

Data analysis

Stakeholder communication

Program management

Vendor management

Cross-functional collaboration

AI tools experience

Contingent workforce management

German fluency

English fluency

Peak season planning

Formation

Bachelor's degree, or Master's degree

Outils

AI-assisted development tools

Description du poste

Requirements

• Bachelor's degree, or Master's degree
• Experience in program management, logistics, operations, supply chain, transportation, or a related field
• Experience in data analysis and extracting insights to make data-backed business decisions
• Speak, write, and read fluently in German
• Speak, write, and read fluently in English
• Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
• Experience working with vendors or partners
• Experience managing contingent workforce in a business with peak season
• Experience using AI-assisted development tools in academic or professional settings

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our last-mile delivery partners are crucial to our service, and we work closely with them to make sure deliveries large and small get to where they need to be. As a Senior Delivery Partner Manager, you’ll make sure we have the best relationship possible with our partners. You’ll build connections, help them put processes in place for efficient delivery, and smooth out any issues they experience, all with the aim of creating a partnership that’s successful for many years.

Key job responsibilities

• Manage a portfolio of customer accounts by analyzing performance data and key performance indicators, segmenting and prioritizing accounts, and developing plans with clear, measurable success criteria that align with shared goals.
• Build and maintain trusted relationships with stakeholders—both internal and external—by understanding their priorities, aligning on strategies, and providing tailored recommendations that improve the account and customer experience.
• Audit, monitor, and review business performance across your accounts, proactively identifying risks and opportunities while adjusting project plans to keep outcomes on track.
• Educate accounts on available tools, processes, and resources, and leverage generative artificial intelligence and other technologies to augment productivity and the quality of your insights.
• Collaborate with partner teams to clear blockers, drive timely decisions, and suggest process improvements that strengthen operational excellence across the organization.

A day in the life

You’ll be based at one of our sites. Being on site allows you to stay close to every part of the delivery process and means you have visibility of everything to guide our logistics partners. You’ll look after all elements of our partner relationships, from getting the contracts in place to keeping track of performance.

This role requires regular travel (minimum once per week) across your portfolio of delivery stations, primarily by train and rental car, with all travel expenses fully reimbursed.

About the team

We belong to the international DSP Team and as Delivery Partner Managers own the relationship with our Delivery Service Providers in MEU (DE/AT/NL). We operate in a collaborative, fast-paced environment where every team member contributes ideas that shape how we serve our customers. As we continue to expand, we are focused on raising the bar for the account experience and building scalable practices that benefit customers across our portfolio. If you are excited about making a tangible difference for businesses while growing your own career at Amazon, we would love to hear from you.