Senior Specialist Workplace Management - Multimedia Operations & Service Delivery x2

Global Sports Jobs Limited; Herzogenaurach; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

adidas is seeking a skilled professional to oversee day-to-day multimedia operations across its German workplace environments. The role involves ensuring room readiness, system health, and reliable service delivery for AV and digital signage within the Real Estate & Facilities portfolio.

You will troubleshoot complex AV and collaboration issues, document processes, and coordinate with vendors and internal teams to maintain service stability and readiness for events and operations.

Competenze

• Advanced understanding of workplace multimedia systems and AV tech.
• Strong troubleshooting skills for complex AV and collaboration systems.
• Ability to work independently on incidents and documentation.
• Strong documentation discipline for SOPs, asset records and handover docs.
• Support operational acceptance and transition of new systems.

Mansioni

• Execute ServiceNow ASPEN tickets and document steps.
• Perform daily multimedia operations and system health checks.
• Support digital signage, AV systems and meeting spaces.
• Provide senior-level troubleshooting and vendor coordination as needed.
• Maintain technical documentation and SOPs.
• Assist in project-to-operations handovers and readiness checks.
• Support events with system validation and troubleshooting.

Conoscenze

Multimedia systems

Troubleshooting

Documentation

Incident analysis

Vendor coordination

Formazione

Degree in Media Technology/related field

Strumenti

ServiceNow ASPEN

Descrizione del lavoro

About the Role

Workplaces is responsible for the active management of the Global Real Estate Portfolio, including leases and transactions of all properties, and all design, construction and operations for offices, showrooms and DCs for adidas. The role ensures the reliable day-to-day delivery and operational excellence of multimedia services across the workplace environment in Germany. It provides hands-on operational support, advanced troubleshooting, service governance and documentation management to maintain service stability and room readiness. The role supports multimedia operations, digital signage, incident resolution, maintenance activities and project-to-operations transitions, enabling seamless user experiences and operational continuity. It sits within the Real Estate & Facilities team and works with internal stakeholders such as Workplaces SLT, Legal, Finance, Controlling & Procurement, adidas Brand Events, Corporate Communications, Tech/IT Infrastructure, Network, Collaboration Services and Digital Signage, as well as external multimedia service partners, AV integrators, planners and manufacturers.

Key Responsibilities

• Execute assigned ServiceNow ASPEN tickets, document troubleshooting steps and resolution details, and escalated recurring or critical issues to the Manager Operations.
• Perform daily multimedia operations, including room readiness checks, system health checks, monitoring follow-up, incident investigation, and scheduled maintenance activities for AV and workplace multimedia systems.
• Support digital signage operations, collaboration spaces, AV systems, multimedia rooms, event spaces and defined workplace technology platforms.
• Contribute senior-level troubleshooting expertise for complex AV, collaboration, digital signage and workplace multimedia issues, including vendor coordination where required.
• Maintain and update technical documentation, standard operating procedures, asset information, lifecycle data, RMA readiness, support knowledge articles and operational knowledge bases.
• Support project-to-operations handovers by validating documentation completeness, supportability, training needs, monitoring readiness, spare-part readiness and operational acceptance criteria.
• Contribute to project delivery, acceptance and handover within the role’s service area through SAT checks, room and system validation, asset capture, monitoring checks and handover documentation.
• Support Event Experience during event peaks with readiness checks, system validation, troubleshooting and operational backup.
• Support the Manager Operations in identifying required tools, access rights, training, vendor information and operational knowledge needed to resolve incidents effectively.
• Identify recurring issues, user-impact patterns, lifecycle risks, missing documentation and improvement opportunities, and ensure project lessons learned are reflected in service standards, operational documentation and future service improvements.

Required Experience & Qualifications

• Advanced understanding of workplace multimedia systems, AV signal flow, collaboration technology, digital signage, AV control systems, audio DSP, network-dependent AV components and operational service support.
• Strong structured troubleshooting skills for complex AV, collaboration, digital signage and workplace multimedia issues, including incident analysis, readiness checks, maintenance validation and clear escalation of risks.
• Ability to work independently on assigned incidents, maintenance tasks and service documentation while ensuring outcomes are clearly recorded and follow-up actions are transparent.
• Strong documentation discipline for maintaining technical system records, SOPs, asset information, service knowledge articles and operational handover documentation.
• Ability to support operational acceptance and transition of new systems into stable service delivery, including documentation quality, supportability, training needs and handover readiness.
• Strong service mindset and ability to coordinate effectively with users, service owners, Tech, vendors, project teams and other support resources during incidents, event peaks or recurring technical issues.
• Willingness to support event peaks and project delivery as part of an integrated service model.
• Fluent in English.
• Degree, vocational qualification or equivalent professional experience in Media Technology, AV Engineering, Information Technology, Electrical Engineering or related field.
• More than 3 years of professional experience in the AV technology field.
• Experience with enterprise AV systems, meeting room technologies, LED solutions, collaboration platforms and workplace technology environments.

Preferred Skills

• German language skills are beneficial for local service delivery.
• Training or certification in Microsoft Teams Rooms, Dante, AVIXA CTS, Crestron, Q-SYS, Biamp, Shure, Yamaha or similar is beneficial.

About the Company

The company believes that embedding diversity, equity and inclusion into its culture and talent processes gives employees a sense of belonging and the brand a competitive advantage.