Senior Specialist Workplace Management- Strategic Multimedia & Executive Experience Support

Global Sports Jobs Limited; Herzogenaurach; On-site; EUR 65,000 - 90,000; Full time

Job summary

Global Sports Jobs Limited is seeking a Workplace Multimedia Support Specialist to help manage executive events and high-visibility multimedia environments. You will work with the Workplaces leadership and cross-functional teams to ensure smooth delivery of multimedia services across offices, showrooms and events.

The role requires a background in media technology or AV, at least 3 years in multimedia, and strong service mindset. English fluency is essential; German language is beneficial.

Qualifications

• Vocational qualification or suitable experience in media/AV technology.
• 3+ years in multimedia or live event support.
• Experience with executive events, AV, collaboration tech.
• Strong service mindset and professional behavior in executive, stakeholder-facing environments.
• Good technical understanding of workplace multimedia, event technology, collaboration systems.
• Ability to document processes and communicate clearly across teams.
• Business English required; German language beneficial.

Responsibilities

• Support executive multimedia requirements and high-visibility events with a strong service mindset.
• Provide cross-functional support across Event Services, Operations and Projects based on priority and impact.
• Assist readiness checks, rehearsals, room readiness, and post-event documentation.
• Support strategic multimedia spaces, showrooms and executive environments with input and improvements.
• Contribute to project delivery through clarification, testing and handover to service teams.
• Develop standards, checklists, lessons learned and repeatable setup models.
• Coordinate with service owners, Tech, vendors and stakeholders to surface risks early.
• Assist vendor coordination without replacing formal governance or ownership.

Skills

Media technology

Event technology

AV services

Live-event operations

Stakeholder management

Problem-solving

German language

Business English

Education

Vocational qualification or equivalent

Job description

About the Role

Workplaces is responsible for the active management of the real estate portfolio, including leases and transactions, and for all design, construction and operations for offices, showrooms and distribution centres. This role supports strategic multimedia priorities, executive experience requirements and business-critical multimedia services, reporting to the Senior Manager Workplace Management – Multimedia & Events. It provides flexible support across executive events, high-visibility multimedia environments, strategic initiatives, project readiness, special assignments and service improvement activities, and contributes to project delivery and handover quality while strengthening internal capability and reducing reliance on external role mirroring. The role liaises with the Workplaces senior leadership team, Legal, Finance, Controlling & Procurement, brand events, corporate communications, Tech/IT, external multimedia service partners, and the employees and visitors who use workplace multimedia, event and collaboration services.

Key Responsibilities

• Support executive multimedia requirements, high-visibility events, townhalls, leadership formats and strategic service requests with a strong service and experience mindset.
• Provide cross-functional support across Event Services & Experience, Operations & Service Delivery and Projects & Integration based on priority and business impact.
• Support preparation, readiness checks, rehearsals, executive room readiness, technical validation, live-event backup and post-event documentation for critical formats.
• Support strategic multimedia spaces, showrooms, executive environments and special-use areas with readiness input, user experience feedback and service improvement proposals.
• Contribute to project delivery through requirements clarification, pilot testing, acceptance support, documentation input, operational readiness and project-to-service handover.
• Support standards, checklists, lessons learned, repeatable setup models and service quality improvements for executive multimedia and high-impact service scenarios.
• Coordinate with functional service owners, Tech, vendors and stakeholders to make risks, dependencies and readiness gaps visible early.
• Support vendor and partner coordination where required, without replacing formal vendor governance or commercial ownership.

Required Experience & Qualifications

• Vocational qualification, technical training or equivalent experience in media technology, event technology, AV, broadcast, IT, electrical engineering or a related technical field.
• More than 3 years of professional experience in the multimedia field.
• Experience in workplace multimedia, executive event support, AV services, collaboration technology, live-event operations or comparable technical service environments.
• Strong service mindset and professional behaviour in executive, stakeholder-facing and business-critical multimedia environments.
• Good technical understanding of workplace multimedia, event technology, collaboration systems, AV signal flow, streaming, room readiness and troubleshooting.
• Ability to work cross-functionally across Events, Operations, Projects and Governance with clear documentation and structured communication.
• Strong readiness-check, problem-solving, escalation and quality-control skills under visible business conditions.
• Ability to translate operational experience into standards, checklists, lessons learned and future service improvements.
• Willingness to support project testing, acceptance, documentation and handover as a core part of the future service model.
• Business English is required.

Preferred Skills

• German is beneficial for local service delivery.
• Training in AVIXA CTS, Dante, Microsoft Teams Rooms, Shure, Yamaha, Q-SYS, Biamp, Crestron, AV-over-IP, LED or similar technologies is beneficial.

About the Company

The company states that embedding diversity, equity and inclusion into its culture and talent processes gives employees a sense of belonging and the brand a real competitive advantage.