Senior Specialist, Release and Requirements Management (d/f/m) – DHL CSI DCIS

DHL; Troisdorf; Hybrid; Confidential; Full time

Job summary

DHL is seeking a Senior Specialist Release and Requirements Management to lead release processes and manage changes for our Digital Experience Platform. You will work with internal teams and external partners to deliver platform improvements, from initial requirements through delivery.

In this role, you will maintain a prioritized backlog, support testing, and provide technical guidance to content editors. A background in IT or digital marketing and strong English are essential.

Qualifications

• 2–3 years of experience in a relevant field.
• University degree in IT, Digital Marketing, Business Administration, or a related field.
• Familiar with website technologies and content management systems, preferably Adobe AEM or Magnolia.
• Experience turning needs into clear requirements and following delivery through QA.
• Keen eye for detail and proactive to grow skills.
• Experience engaging stakeholders and building relationships.
• Good organizational and project management skills.
• Understanding of DHL Group, its customers and products.
• Experience collaborating with external partners, such as agencies.
• Team player with clear communication and proactive approach.
• Excellent written and spoken business English.

Responsibilities

• Take the lead on releases by partnering with internal teams and external technology experts to bring platform improvements to life.
• Keep stakeholders connected and informed at every stage of the release journey.
• Enable confident management decisions by preparing clear recommendations on releases and hotfixes.
• Make releases even smoother through automation and fresh ideas for more efficient processes - without compromising quality.
• Connect with teams and business units across DHL Group to capture change requests and requirements for the Digital Experience Platform team.
• Transform incoming requests into a structured, prioritized backlog, working with teammates across content and technical topics.
• Contribute your ideas to continuously improve how we deliver platform changes.
• Enable stakeholders to see what's next by sharing clear updates on the platform backlog, roadmap planning and release notes.
• Build and maintain automated test suites that help deliver reliable platform experiences.
• Help DHL's content editors keep content moving by providing hands-on technical support.

Skills

Release management

Requirements management

Stakeholder engagement

Content management systems

Adobe AEM

Magnolia

Backlog management

QA testing

Project management

Education

IT/Digital Marketing degree

Tools

Adobe AEM

Magnolia

Job description

TODAY, YOU'RE STIMULATING THE WAY A CUSTOMER SUCCEEDS.

TOMORROW, YOU'RE SHAPING THE WAY THE WORLD WORKS.

At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 100 of DHL's largest and most strategically important customers, providing them with sector expertise, best-in-class account management, and the most innovative products & solutions. Discover the unique, international spirit of DHL, where your commitment is recognized and rewarded.

Senior Specialist, Digital Content Operations (d/f/m), DHL CSI DCIS

Grade: RCS K

Contract Type: Permanent

Employment Type: Full-time

Work Mode: Hybrid

Location: Troisdorf, Germany / Prague, Czech Republic

Recruiting Contact: CSI Recruiting Team [e-mail]

Hiring manager: Stine Ferse

Application deadline: November 9, 2026

Digital Customer Interactions & Sales focuses on creating outstanding digital interactions for our customers and enabling digital sales for our business units. This includes responsibility for our group website dhl.com, where we manage content authoring, technical platform development, and constantly evolve the most important customer journeys. We use digital analytics and CX/UX research to continuously enhance our digital offering. With dedicated search engine strategies, we improve the visibility of our brand. In addition, we are responsible for the coordinated management of key technology partners.

Ready to shape the future of digital experiences at DHL?

Help turn ideas into digital experiences on DHL.COM. As Senior Specialist Release and Requirements Management, you will lead release management and help keep our digital platform running smoothly. Working closely with our technology partners, you will support change requests from initial requirements through to delivery - bringing platform improvements to life.

Principal Accountabilities:

What's your role:

• Take the lead on releases by partnering with internal teams and external technology experts to bring platform improvements to life
• Keep stakeholders connected and informed at every stage of the release journey
• Enable confident management decisions by preparing clear recommendations on releases and hotfixes
• Make releases even smoother through automation and fresh ideas for more efficient processes - without compromising quality
• Connect with teams and business units across DHL Group to capture change requests and requirements for the Digital Experience Platform team
• Transform incoming requests into a structured, prioritized backlog, working with teammates across content and technical topics
• Contribute your ideas to continuously improve how we deliver platform changes
• Enable stakeholders to see what's next by sharing clear updates on the platform backlog, roadmap planning and release notes
• Build and maintain automated test suites that help deliver reliable platform experiences
• Help DHL's content editors keep content moving by providing hands-on technical support

Knowledge, Skills and Experience:

What We're Looking For

• You bring at least 2-3 years of experience in a relevant field
• You hold a university degree in IT, Digital Marketing, Business Administration, or a related field
• Ideally, you're familiar with website technologies and content management systems, preferably Adobe AEM or Magnolia
• You have experience turning needs into clear requirements, managing them, and following delivery through quality assurance
• You're motivated to make an impact and eager to grow your skills
• You bring a keen eye for detail and care about getting things right
• You've gained some experience engaging stakeholders and building productive working relationships
• You bring good organizational and project management skills to keep work on track
• You have a good understanding of DHL Group, its customers and its products
• You've gained some experience collaborating with external partners, such as agencies
• You enjoy working as part of a team, communicating clearly, and taking a proactive approach
• Excellent written and spoken business English

As an equal opportunity employer, we welcome applications from everyone. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.