Senior Solutions Engineer

Gobao Electronic Technology GmbH; Frankfurt; Vor Ort; EUR 65.000 - 90.000; Vollzeit

Zusammenfassung

Gobao Electronic Technology GmbH in Frankfurt, Germany seeks a Customer Technical Consulting and Solution Delivery professional to provide technical guidance to international eBike customers, translate their business needs into tailored solutions, and deliver end-to-end support across the product portfolio.

You will lead customer projects, coordinate with R&D and manufacturing, capture requirements, and help shape the product roadmap by monitoring market trends and technologies relevant to the

Qualifikationen

• Bachelor’s degree or higher in engineering or a science-related field.
• Strong communication, coordination, logical reasoning, and problem-solving skills.
• Excellent written and spoken English for international customers.
• Experience with competitive analysis and defining product requirements.
• Knowledge of the eBike market is a plus.

Aufgaben

• Provide technical consultation and end-to-end support to international eBike customers.
• Manage customer customization projects with R&D, manufacturing and cross-functional teams.
• Monitor market trends and translate insights into product requirements and roadmaps.

Kenntnisse

Communication

Coordination

Problem solving

English proficiency

Competitive analysis

Product requirements

Customer-focused

Ausbildung

Bachelor's degree or higher

Jobbeschreibung

1. Customer Technical Consulting and Solution Delivery

Provide technical consultation and support to international eBike customers by developing a thorough understanding of their business models and industry requirements. Develop tailored solutions based on the company’s product portfolio and technical capabilities, and provide end-to-end technical support to help customers deliver high-quality eBike products.

2. Customer Project Management

Manage customer customization projects throughout the project lifecycle, including requirement collection, clarification, coordination, and delivery. Serve as the primary customer-facing project manager and the customer’s internal representative, working closely with R&D, manufacturing, and other cross-functional teams to ensure timely, high-quality delivery and continuously improve customer satisfaction.

3. Market and Technology Insights and Product Definition

Monitor customer needs, market trends, and emerging technologies. Translate market insights and competitive benchmarking into product performance and functional requirements. Contribute to product roadmap planning and support the development and launch of new products.

Qualifications

Bachelor’s degree or above in an engineering- or science-related discipline, such as Mechanical Engineering, Automotive Engineering, Automation, Electrical Engineering, Communications Engineering, Physics, or a related field.

Strong communication, coordination, logical reasoning, and problem-solving skills, with the ability to work effectively under pressure and maintain a customer-focused, big-picture perspective.

Strong written and spoken English skills, with the ability to communicate with international customers, understand technical documentation, and participate in technical discussions.

Experience in competitive analysis and product requirements definition. Experience translating market needs and customer pain points into product features is highly preferred.

Experience in the eBike industry or knowledge of the European eBike market is a plus.