Senior ServiceNow Technical Consultant

Us3 Ltd; Berlin; On-site; EUR 90,000 - 130,000; Full time

Job summary

Us3 Ltd. is seeking an experienced Senior Technical Consultant to deliver high-quality ServiceNow solutions, guide customers through platform improvements, and provide technical leadership across engagements in Berlin.

The role emphasizes hands-on delivery, problem-solving, and driving AI-enabled workflow enhancements. The ideal candidate will possess hands-on expertise in one or two ServiceNow offerings, strong communication skills, and the ability to mentor junior consultants while steering

Qualifications

• 8+ years of ServiceNow professional services or consulting experience.
• Experience integrating AI into workflows and decision-making.
• Relevant ServiceNow certifications such as CSA, CAD, and CIS.

Responsibilities

• Review and guide advanced technical deliverables across ServiceNow engagements.
• Coach and mentor Technical Consultants while driving solution quality.
• Provide technical leadership and independently run projects.
• Analyze complex issues and guide customers through technical discussions.
• Oversee documentation and unit testing of code developed by partners or clients.
• Identify opportunities to integrate AI into workflows and processes.

Skills

ServiceNow

AI integration

Analytical thinking

Customer-facing

Workshop facilitation

Mentoring

Independent delivery

Job description

We are looking for an experienced Senior Technical Consultant with strong ServiceNow Professional Services or Consulting experience to deliver high-quality technical solutions, guide customers through platform improvements, and provide technical leadership across ServiceNow engagements.

The successful candidate will have hands‑on expertise in one or two ServiceNow offerings, strong problem-solving capabilities, and the ability to integrate AI into workflows, decision‑making, and business processes.

Key Responsibilities

• Review and guide advanced technical deliverables, including configuration, integrations, testing, and technical documentation.
• Coach and mentor Technical Consultants and Associate Technical Consultants while driving solution quality, innovation, and customer value.
• Provide technical leadership and independently run projects.
• Work collaboratively to analyse and resolve complex technical issues.
• Guide customers through technical discussions and documentation, driving innovation and consistent delivery.
• Complete required documentation, including business requirement workbooks covering the technical aspects of solutions.
• Participate in customer workshops to assess current processes and establish future-state processes.
• Provide oversight and conduct unit testing of code developed by partner or customer employees.
• Provide feedback to product development teams to improve products based on customer experiences.
• Contribute to weekly or bi‑weekly engagement status reports, providing clear visibility of utilisation, risks, and actions.
• Identify opportunities to integrate AI into workflows, decision‑making, and problem‑solving.

Essential Skills and Experience

• 8+ years of ServiceNow Professional Services or Consulting experience.
• Experience leveraging or critically thinking about how to integrate AI into workflows, decision‑making, or problem‑solving.
• Relevant ServiceNow certifications aligned to the workflow, such as CSA, CAD, and CIS.
• Expertise in one or two ServiceNow offerings, with the ability to provide prescriptive guidance and maintain platform health through hands‑on technical leadership.
• Experience in technical solution delivery, configuration, integrations, testing, and documentation.
• Strong analytical and problem‑solving skills.
• Ability to work independently and collaboratively across complex engagements.
• Strong customer‑facing communication and workshop facilitation skills.
• Experience mentoring technical consultants and reviewing technical deliverables.

Certifications

Candidates should hold relevant ServiceNow certifications aligned with their area of expertise, including:

• CSA: Certified System Administrator
• CAD: Certified Application Developer
• CIS: Certified Implementation Specialist