Senior Product Designer Fan & Commerce (all genders)

Universal Music Group; Berlin; On-site; EUR 80,000 - 120,000; Full time

Benefits offered by this job

Concert ticket budget

Office in Berlin with some remote work

30 vacation days

Job summary

Universal Music is seeking a Senior Product Designer for Fan & Commerce in Berlin. You will shape the end-to-end fan journey, turning insights into compelling experiences, and work closely with product and engineering to scale design across channels.

You bring 5+ years in product design for eCommerce or fan engagement, strong craft, and fluency in English ( German a plus). The role is based at the Berlin headquarters and offers permanent, full-time employment.

Qualifications

• 5+ years of product design experience in eCommerce or fan engagement.
• Strong design craft focused on journeys, discovery and checkout experiences.
• Experience with AI in design workflows is a plus.
• Excellent written and spoken English; German is a plus.

Responsibilities

• Shape the fan journey from exploration to purchase across content, engagement and commerce.
• Own design initiatives from discovery to launch in collaboration with product, insights and engineering.
• Turn hypotheses into tests using prototypes and experiments.
• Create intuitive experiences across mobile and desktop using Figma and reusable components.
• Explore AI-assisted design methods and share learnings.
• Collaborate with engineers to ensure quality and scalable systems.
• Communicate design decisions clearly in an international setting.

Skills

eCommerce design

Product design

User research

Prototyping

English communication

Tools

Figma

Design systems

Job description

Senior Product Designer Fan & Commerce (all genders)

Beats & Bytes-Universal Music Entertainment GmbH

Professionals

Berlin

Art Vollzeit

Universal Music is the market leader in the music business. The world's most famous and most successful record labels belong to us. We've been writing music history for over 100 years representing legendary musicians across all genres.

Help shape how fans connect with the artists they love. Beats & Bytes is Universal Music's product and technology organization, bringing music, design and technology together to create meaningful digital experiences for European artists and fans. In our new Fan & Commerce area, we're connecting fan engagement and eCommerce into a seamless journey - from discovering an artist's world to finding something worth owning.

As a (Senior) Product Designer Fan & Commerce (all genders) in our Design & Research Team, you'll work closely with product and engineering to turn user insights into compelling experiences for fans and useful tools for the teams behind the music. Bring your curiosity, craft and passion for music - and help shape products that deepen artist-fan connections and drive measurable impact.

We are looking for a new team member effective immediately. Based at our Berlin headquarters, this is a permanent, full-time position reporting to the VP Product.

• Shape the fan journey - from exploring an artist or brand store to discovering products and completing a purchase - connecting content, engagement and commerce through thoughtful design.
• Own design initiatives from discovery to launch and beyond. Work closely with insights, product, engineering and operations to frame problems, explore solutions and improve what reaches users.
• Turn assumptions into testable hypotheses. Use prototypes, user testing and product experiments to explore opportunities, compare approaches and learn what creates value for fans and artists.
• Create intuitive, accessible experiences across mobile and desktop using Figma. Help evolve shared components, design patterns and reusable tools that enable teams to deliver great experiences at scale.
• Explore how AI can strengthen discovery, ideation, prototyping and delivery. Share what you learn, contribute thoughtful feedback and help develop our design practice.

We're keen to jam with you if you:

• Know your way around eCommerce: You bring at least 5 years of product design experience in eCommerce, consumer products or fan engagement with a strong understanding of shopping journeys, product discovery and checkout experiences.
• Start with the right problem: You combine user research, data and business context to challenge assumptions and identify needs. You choose methods that fit the question and stay close to fans, artists and the teams using our products.
• Connect the details to the bigger picture You contribute to product direction and make opportunities tangible through user journeys, concepts and prototypes.
• Bring strong design craft and Figma skills: You create coherent, responsive experiences with care for interaction, accessibility, typography, layout and brand expression. You're confident working with components, shared libraries, and interactive prototypes.
• Take an experimental approach You define clear hypotheses and success criteria, and work with product, insights and engineering to test them. You understand when to use qualitative feedback, usability testing or A/B experiments - and use the findings to shape the next iteration.
• Use AI with purpose and judgment: You have hands-on experience with AI tools in design workflows. You critically assess their output and know where human insight and craft matter most.
• Collaborate through delivery: You work with engineers to understand constraints, make thoughtful trade-offs and maintain quality through implementation. You think in connected journeys and reusable systems, and keep improving products after launch.
• Communicate confidently in English: You have excellent written and spoken English skills and can clearly explain your design decisions in an international setting. German language skills are a plus, an openness to learning German is highly welcome.

Your personality matters:

• You make collaboration better: You listen with curiosity, share credit and build on other people's ideas. You value the shared outcome over individual ownership.
• You challenge thoughtfully: You ask questions, explain your reasoning and welcome different perspectives. You can advocate for users while working towards a practical decision.
• You bring clarity: You make complex ideas easy to understand and adapt your communication to the people in the room.
• You take initiative and follow through: You spot opportunities, bring others along and keep your work focused and organized as priorities evolve.
• You stay curious: You enjoy exploring new technologies and ways of working and judging their value by the problems they help people solve.

Our values, our compass, our culture:

• Creativity - Home to Artists, Innovators and Entrepreneurs.
• Connection - We are ONE team.
• Passion - Music is our first love.
• Responsibility - It's up to us.
• Diversity - Music is universal.
• Factuition - Guided by head AND heart.

Our benefits - because you're important to us:

• Feel the music! - Thanks to a concert ticket budget, employee discounts on physical music and merchandise products as well as various internal events
• United by music! - We believe that personal interaction and creative collaboration thrive when we work together in person. That's why we spend most of the week in the office, with regular opportunities to work remotely
• Time to relax! - You are more than your job, benefit from 30 vacation days plus fixed company closure days
• Always on track! - Keep moving sustainably through the capital thanks to special rates for BVG tickets (public transport) and our job bike leasing offer
• Develop yourself! - We offer professional development through various workshops and courses
• Self-care matters! - We promote and support mental health with our Employee Assistance Program for all challenges in life (professional and private); we offer confidential counseling and coaching through a third-party provider

#joinuniversalmusic

MUSIC IS UNIVERSAL!

As a large and globally operating company , Universal Music promotes diversity and opposes discrimination . We aspire to reflect the diversity represented by our artists through their music and individuality in our teams . We pledge ourselves to be an equal opportunity employer and enable individuals to express themselves - regardless of age , sex, gender , appearance , origin , faith , physical /mental ability , or sexual orientation .

If you are unsure about submitting an application because , for example , you do not fulfil all of the requirements , we would like to try it nonetheless !