Senior Order Management Specialist (All Genders)

STARK; München; On-site; EUR 55,000 - 75,000; Full time

Job summary

STARK is a defence technology company driving AI-driven autonomous systems and secure logistics for NATO Allies and partners. Based in Germany, we combine top engineering with rigorous processes to deliver field-ready solutions for demanding environments.

Your mission is to drive seamless end-to-end order processing—from entering order data into the ERP system to final product delivery—while ensuring high customer satisfaction and scalable workflows.

Qualifications

• 4+ years of relevant experience in internal sales, order management or customer service.
• Experience building and optimizing customer operations in fast-paced environments.
• Solid understanding of ERP systems (SAP SD, Microsoft Dynamics) and Incoterms.

Responsibilities

• Design and implement end-to-end customer operations and order-management workflows.
• Lead cross-functional alignment between Sales, Logistics and ERP teams.
• Enter, review and process incoming orders in the ERP system.
• Monitor order fulfillment across the entire lifecycle with warehouse teams.
• Communicate with domestic and international clients on delivery schedules and inquiries.
• Manage claims, credits and adherence to Incoterms and delivery terms.

Skills

Senior-Level Experience

German & English fluency

Strong communication

Service mindset

Independent work

Education

Commercial training / apprenticeship completed

Tools

SAP SD

Microsoft Dynamics

Incoterms

Job description

At Stark, we forge the future of European and national security through cutting-edge, AI-driven technology and unmatched engineering precision. As a premier defence technology company, our mission is clear: to equip NATO Allies and their partners with next-generation autonomous defence platforms and advanced AI-driven software built to perform in the world’s most demanding environments.

We believe that true security stems from relentless innovation. By combining elite engineering talent with agile technology and an AI-native operational culture, Stark turns complex defence challenges into field-tested, multi-domain solutions.

WHY JOIN US

• The software and systems you work on directly protect personnel and defend European and national sovereignty.
• You will work alongside industry-leading minds on autonomous systems, advanced propulsion, and secure cyber platforms.
• We foster a fast-paced, collaborative environment where bold ideas are supported by serious R&D backing.

About the Team

STARK is a new kind of defence technology company revolutionizing the way autonomous systems are deployed across multiple domains. We design, develop and manufacture high performance unmanned systems that are software-defined, mass-scalable, and cost effective. This provides our operators with a decisive edge in highly contested environments.

We’re focused on delivering deployable, high-performance systems—not future promises. In a time of rising threats, STARK is bolstering the technological edge of NATO Allies and their Partners to deter aggression and defend Europe—today.

Your Mission
Drive seamless end-to-end order processing—from entering order data into the ERP system to final product delivery—while ensuring high customer satisfaction and maintaining precise logistics standards. As a Senior team member , you will play a key role in building and structuring end-to-end operational processes from scratch, establishing clear workflows and best practices to drive scalability and efficiency.

Responsibilities

• Process Design & Implementation: Build and standardize customer operations and order-management workflows from the ground up, identifying efficiency gaps and establishing scalable SOPs.
• Operational Leadership: Drive the continuous improvement of internal systems and tools, setting up robust frameworks for cross-functional alignment between Sales, Logistics, and ERP architecture.
• Sales Order Creation & Validation: Independently enter, review, and process incoming customer orders in the ERP system.
• Order Fulfillment Monitoring: Oversee the entire order lifecycle within the ERP system in close coordination with warehouse and logistics teams.
• Customer Service & Communication: Proactively support domestic and international clients regarding delivery schedules, order modifications, and commercial inquiries.
• Claims & Credit Note Management: Handle customer complaints, coordinate issue resolution with cross-functional teams, and issue credit notes.
• Trade Terms & Logistics Compliance: Apply appropriate Incoterms and ensure adherence to contractual delivery conditions throughout execution.

Required Skills

• Senior-Level Experience: Proven track record of building and optimizing customer operations or supply chain processes from scratch in a fast-paced environment.
• Education: Completed commercial training or apprenticeship (e.g., in industrial trade, wholesale, or foreign trade) or an equivalent qualification.
• Experience: 4+ years of relevant experience in internal sales, order management, or customer service.
• Technical & Domain Expertise: Practical experience with ERP systems (e.g., SAP SD, Microsoft Dynamics) and a solid understanding of Incoterms.
• Key Competencies: Strong communication skills, a service-oriented mindset, reliability, and the ability to work independently.
• Languages: Business fluency in German and English (both written and spoken) to support national and international clients.

SECURITY CLEARANCE

Due to the nature of our work in the defence sector, candidates must be eligible to obtain and maintain the appropriate security clearance required for this position. Details will be provided during the recruitment process.

EQUAL OPPORTUNITY

We are an equal-opportunity employer committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, or any other characteristic protected by applicable law.