Senior Network Deployment Manager

Vantage Towers; Düsseldorf; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid work

Home office setup

30 vacation days

Discounts on internet

Company pension

Job summary

Vantage Towers, based in Düsseldorf, is seeking a dedicated professional to join the Real Estate department. You will handle ticket and inquiry management, oversee invoice processes, and maintain strong stakeholder relationships in a hybrid work setting.

You will collaborate with internal teams and service providers to ensure accurate billing and timely resolutions while adapting to a multicultural, dynamic telco environment. Proactivity and clear communication are essential.

Qualifications

• Several years of relevant professional experience in ticket or inquiry management.
• Experience in the telecommunications sector is a plus.
• Strong communication skills and assertiveness are required.
• Business fluent German (C1) and good English (B2) are required.

Responsibilities

• Ticket & Inquiry Management: independently process all incoming tickets and inquiries and classify them.
• Stakeholder Correspondence: manage written and telephone communications with customers and service providers.
• Invoice Administration: oversee invoice verification, release workflows and cost allocation for compliant billing.
• Escalation Management: steer escalation cases and drive fast, targeted solutions.
• Relationship Building: establish and maintain relationships with internal and external stakeholders.

Skills

Ticket management

Stakeholder comms

Invoice handling

Escalation mgmt

Relationship building

Education

Real estate vocational training

Job description

The opportunity At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up.

Düsseldorf
from today
The opportunity At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up.
As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you’ll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork.
In our Real Estate department, you ensure seamless communication, efficient ticket processing, and reliable financial administration for our infrastructure operations. You serve as the central interface for partners and service providers, resolving complex operational issues and safeguarding high service standards.
If you’re ready to take responsibility and shape the future of telco infrastructure with us, then let’s level up in your career and reach the top, together.

Your Responsibilities

• Ticket & Inquiry Management: You independently and promptly process all incoming tickets and inquiries while ensuring their accurate classification.
• Stakeholder Correspondence: You manage the entire written and telephone communication with internal and external customers as well as service providers.
• Invoice Administration: You oversee invoice verification, release workflows, and accurate cost allocation to ensure compliant billing.
• Escalation Management: You steer escalation cases and drive fast, targeted solutions for complex or critical operational challenges.
• Relationship Building: You establish and maintain effective relationships with internal and external stakeholders to guarantee a smooth flow of information.

Your Profile

• Educational Background: Completed vocational training in the real estate sector is desirable (nice to have).
• Professional Experience: Several years of relevant professional experience in ticket or inquiry management is required; experience within the telecommunications sector is an advantage (nice to have).
• Technical Skills: Sound commercial or technical knowledge is an advantage (nice to have). Soft Skills: Strong communication capabilities, professional conduct across diverse stakeholder groups, assertiveness, and a solution-oriented approach to complex challenges are required.
• Language Proficiency: Business fluent German skills (C1 level or comparable) and good English skills (at least B2 level) are required.

At Vantage Towers we operate in 8 different European countries. This role will be based in Germany.

What We Offer – Flexibility & Growth Opportunities

• Flexible work: hybrid work without fixed working times, part-time options (at least 30 hours), and up to 20 days per year EU-workation
• Top equipment: Full home office setup (including laptop, mobile phone, monitor, keyboard, mouse, headset and chair)
• Salary & vacation: competitive salary, 30 vacation days + up to 10 additional days against salary waiver. In addition, you can profit from discounts on private internet costs and mobile products
• Work-life balance: Parental leave support, bike/car leasing, fitness offers (e.g., discount for wellhub memberships & free use of the campus gym in Düsseldorf), and corporate benefits
• Learning & Growth: LinkedIn Learning, individual support for your professional and personal development as well as international career opportunities
• Health & social care: use the medical center in Düsseldorf or the medical support options in our regions and profit from a subsidized company pension scheme or insurance offers for company conditions
• Team & culture: work in a diverse, multiculture team which is committed to the values: Accountability, Respect, Teamwork and Trust. We offer the unique opportunity to shape our organization – together as OneVT

Are you ready to create the future of digital telco infrastructure together with us? Then we are happy to receive your CV. Depending on the role, we generally invite you to two-three rounds of interviews before you receive an offer.
We are committed to fostering an inclusive workplace where everyone can thrive. Applications from all individuals, regardless of background, identity, or ability are more than welcome. If you require any reasonable adjustments during the recruitment process, please contact us so we can support you.
Not the right match? We have plenty of other opportunities to choose from here.