Senior Manager, Quality Germany & Austria

Brambles; Köln; Remote; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A global logistics company is seeking a Quality Senior Manager to drive the execution of the quality strategy. You will lead quality assurance teams, manage customer complaints, and implement initiatives to maintain high standards of compliance and quality control. Ideal candidates have strong leadership skills and a proven track record in quality management. This position offers the opportunity to work fully remotely.

Qualifikationen

• Proven experience in quality management roles.
• Strong leadership skills with a focus on team performance.
• Ability to resolve customer complaints efficiently.

Aufgaben

• Lead quality teams to maximize contributions.
• Implement quality values and guidelines across the organization.
• Manage customer complaints and drive sustainable solutions.
• Translate customer feedback into actionable initiatives.
• Ensure high levels of compliance and quality control.

Kenntnisse

Adaptability

Talent Development

Inclusive Leadership

Stakeholder Engagement

Prioritization

Feedback

Innovation

Emotional Intelligence

Learning from Mistakes

Digital Literacy

Mentoring

Team Motivation

Data-driven Decision Making

Strategic Thinking

Cross-functional Collaboration

Jobbeschreibung

Overview

Description

Key Responsibilities May Include :

• Lead, coach, and manage the performance of quality teams, aligning individual and team objectives with business goals to maximize capability and contributions.
• Implement quality values and guidelines across the operations organization, fostering a culture of quality excellence in every aspect of the business.
• Manage and resolve customer complaints with a focus on delivering sustainable solutions, driving a continuous emphasis on Customer Excellence.
• Translate the Voice of the Customer (CTQ – Critical to Quality) into actionable insights and initiatives to improve product quality and performance.
• Develop and maintain systems to ensure high levels of compliance and quality control across Service Centers and Pallet Manufacturers, following established procedures.
• Identify and implement process improvements related to inspection, repair, handling, and storage activities within Service Centers, ensuring consistent product quality.
• Drive continuous improvement initiatives, focusing on reducing quality issues and enhancing customer satisfaction across the region.
• Partner with cross-functional teams to align quality objectives with broader business goals, ensuring seamless execution of the quality strategy.

The Quality Senior Manager is responsible for the execution of the Quality Strategy within the region to enhance the customer experience. Supporting the Customer Service and Sales teams, she / he is responsible for resolving tactical quality issues and delivering sustainable solutions in collaboration with Plant Operations, Central Planning and Logistics.

The Senior Manager is accountable to actively identify areas of product and process improvement with the aim of upgrading general operations and increasing customer and employee satisfaction.

Remote Type

Fully Remote

Skills to succeed in the role

Adaptabilité, Développement de talent, Direction inclusive, Engagement avec les parties concernées, Établissement des priorités, Feedback, Innovation, Inspiring Others, Intelligence émotionnelle, Learn From Mistakes, Littératie numérique, Mentorat, Motiver les équipes, Prise de décision fondée sur les données, Réflexion stratégique, Travail interfonctionnel

Equal Opportunity and Legality

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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