Senior Manager IT Operations MISTRAL (m/f/d)

Curato GmbH & Co. KG; Hamburg; Hybrid; EUR 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Flexible working time models

Hybrid working

Professional development opportunities

Wellbeing offers

Zusammenfassung

AIDA is seeking a Senior Manager IT Operations MISTRAL to lead the 24/7 Global Crew Management System operations across Carnival brands. You will manage incident, change, and problem processes, coordinate with internal teams and external partners, and drive monitoring, security, and disaster recovery initiatives in a multinational environment.

The role requires strong ITIL knowledge, leadership, and hands-on experience with cloud and container tech, including Kubernetes, and Azure DevOps for

Qualifikationen

• Degree in Computer Science, Information Systems or equivalent.
• Experience with Dynatrace for application monitoring and performance tuning.
• Hands-on experience with Azure DevOps for project and pipeline management.
• Several years of experience as IT Operations Manager / Applications Manager for business-critical IT applications.
• Strong knowledge of ITIL, ServiceNow, JIRA, Azure DevOps and Confluence.
• Expertise in cloud and container technologies (e.g., Kubernetes) and CI/CD processes including VM provisioning.

Aufgaben

• Ensure 24/7 availability of mission-critical Global Crew Management System across ships and brands.
• Own and improve Incident, Problem and Change Management aligned with ITIL standards.
• Coordinate service providers and internal teams for helpdesk, infrastructure, and application support.
• Oversee monitoring and performance optimization of the application and related infrastructure (Cloud, Containers, CI/CD pipelines).
• Ensure compliance and security including regular audits (SOX) and disaster recovery testing.
• Stakeholder management with business units, software delivery teams and external partners.
• Manage budget and resource planning for operational activities.

Kenntnisse

Leadership

Stakeholder communication

Problem solving

Budget management

IT operations

Ausbildung

Degree in Computer Science or equivalent

Tools

Dynatrace

Azure DevOps

Kubernetes

CI/CD pipelines

Cloud infrastructure

ITIL

ServiceNow

JIRA

Confluence

Jobbeschreibung

Senior Manager IT Operations MISTRAL (m/f/d)

Jobdetails

PLZ: 18055

Become part of our team!

We are currently recruiting at our company headquarters in Rostock, Hamburg or fully remote in Germany.

Our jobs are not only exciting, creative and varied, but you can also make a big difference at AIDA. Professionally and privately, we inspire our employees with a wide range of benefits.

• Flexible working time models & partly hybrid working
• Working in an international environment characterized by diversity, respect, tolerance & a diverse corporate culture
• Unique team spirit through after work events & joint activities
• Various further education opportunities and trainings
• Free wellbeing offers like yoga classes, nutrition workshops & health lectures
• Employer-financed retirement arrangement
• Discounted cruises (for you, your family & friends)
• Free ship visits for you, your family & friends
• Discounts in Rostock (job ticket, rental car, restaurant discounts, etc.)
• Free use of AIDA bicycles
• Ensure 24/7 availability of a global business-critical application: You are responsible for the 24/7 operations for the Global Crew Management System of 6 Carnival Brands; System is used on > 60 ships and 6 Carnival Brands for Crew Planning and Payroll
• Implement, own and continuously improve Incident, Problem and Change Management processes oriented on ITIL standards and in close cooperation with user organizations as well as Software Delivery Organizations
• Coordinate service providers and internal teams for helpdesk, infrastructure, and application support.
• Oversee monitoring and performance optimization of the application and related infrastructure (Cloud, Containers, CI/CD pipelines)
• Ensure compliance and security, including regular audits (SOX) and disaster recovery testing
• Stakeholder management: Collaborate closely with business units, software delivery teams, and external partners
• Manage budget and resource planning for operational activities

Your current course

• Degree in Computer Science, Information Systems or equivalent
• Experience Dynatrace for application monitoring and performance tuning
• Hands-on experience with Azure DevOps (ADO) for project and pipeline management
• Several years of experience as an IT Operations Manager / Applications Manager for Business-critical IT-Applications
• Strong knowledge of ITIL, ServiceNow, JIRA, Azure DevOps and Confluence
• Expertise in Cloud and container technologies (e.g., Kubernetes) and CI/CD processes including VM provisioning
• Excellent communication and leadership skills; fluent in English (German is a plus)
• Problem-solving mindset and ability to make quick decisions under pressure
• Strong customer and service orientation

We are currently seeking employees (m/f/d) from the following areas:IT Operations Manager MISTRAL (m/f/d), Senior IT Operations Manager MISTRAL (m/f/d), IT Infrastructure Manager MISTRAL (m/f/d), Head of IT Operations MISTRAL (m/f/d), IT Service Delivery Manager MISTRAL (m/f/d), IT Operations Lead MISTRAL (m/f/d)

You will be part of an international, experienced and interdisciplinary team with great colleagues. Technology plays an increasingly important role for our globally deployed ships in order to offer our guests an unforgettable vacation on board AIDA.

Therefore we are continuously expanding our expertise through the use of state-of-the-art applications and systems, practical training and qualified employees.