Senior Manager IT Operations MISTRAL (m/f/d)

AIDA Cruises; Rostock; Hybrid; EUR 85.000 - 120.000; Vollzeit

Benefits dieser Stelle

Flexible working time

Hybrid work

International environment

Education opportunities

Wellbeing offers

Retirement plan

Cruise discounts

Ship visits

Discounts in Rostock

AIDA bicycles

Zusammenfassung

AIDA Cruises is seeking an experienced IT Operations/Applications Manager to lead the 24/7 operations of our global crew management system across Carnival brands. You will drive incident and change processes, coordinate internal and external teams, and optimize performance of cloud, containers, and CI/CD pipelines.

The role requires ITIL expertise, strong leadership, and fluent English with German as a plus.

Qualifikationen

• Degree in Computer Science, Information Systems or equivalent.
• Strong ITIL knowledge and service management experience.
• Experience with Dynatrace for monitoring and performance tuning.
• Hands-on Azure DevOps for project and pipeline management, plus Jira/Confluence.
• Several years in IT Operations or Applications Management for critical apps.

Aufgaben

• Ensure 24/7 operations for a global, business-critical crew management system across brands.
• Own incident, problem and change management aligned with ITIL standards.
• Coordinate service providers and internal teams for support.
• Oversee monitoring and performance optimization of apps and infrastructure.
• Ensure compliance, security, and disaster recovery testing.
• Manage budget and resource planning for operations activities.

Kenntnisse

Leadership

Communication

Problem-solving

Customer orientation

Team management

Fluent English

German a plus

Ausbildung

Degree in Computer Science or Information Systems

Tools

Dynatrace

Azure DevOps

JIRA

Confluence

ServiceNow

Kubernetes

CI/CD pipelines

VM provisioning

Jobbeschreibung

You will be part of an international, experienced and interdisciplinary team with great colleagues. Technology plays an increasingly important role for our globally deployed ships in order to offer our guests an unforgettable vacation on board AIDA.

Therefore we are continuously expanding our expertise through the use of state-of-the-art applications and systems, practical training and qualified employees.

Become part of our team!

We are currently recruiting at our company headquarters in Rostock, Hamburg or fully remote in Germany.

• Ensure 24/7 availability of a global business-critical application: You are responsible for the 24/7 operations for the Global Crew Management System of 6 Carnival Brands; System is used on > 60 ships and 6 Carnival Brands for Crew Planning and Payroll
• Implement, own and continuously improve Incident, Problem and Change Management processes oriented on ITIL standards and in close cooperation with user organizations as well as Software Delivery Organizations
• Coordinate service providers and internal teams for helpdesk, infrastructure, and application support.
• Oversee monitoring and performance optimization of the application and related infrastructure (Cloud, Containers, CI/CD pipelines)
• Ensure compliance and security, including regular audits (SOX) and disaster recovery testing
• Stakeholder management: Collaborate closely with business units, software delivery teams, and external partners
• Manage budget and resource planning for operational activities
• Degree in Computer Science, Information Systems or equivalent
• Experience Dynatrace for application monitoring and performance tuning
• Hands-on experience with Azure DevOps (ADO) for project and pipeline management
• Several years of experience as an IT Operations Manager / Applications Manager for Business-critical IT-Applications
• Strong knowledge of ITIL, ServiceNow, JIRA, Azure DevOps and Confluence
• Expertise in Cloud and container technologies (e.g., Kubernetes) and CI/CD processes including VM provisioning
• Excellent communication and leadership skills; fluent in English (German is a plus)
• Problem-solving mindset and ability to make quick decisions under pressure
• Strong customer and service orientation

Our jobs are not only exciting, creative and varied, but you can also make a big difference at AIDA. Professionally and privately, we inspire our employees with a wide range of benefits. These include:

• Flexible working time models & partly hybrid working
• Working in an international environment characterized by diversity, respect, tolerance & a diverse corporate culture
• Unique team spirit through after work events & joint activities
• Various further education opportunities and trainings
• Free wellbeing offers like yoga classes, nutrition workshops & health lectures
• Employer-financed retirement arrangement
• Discounted cruises (for you, your family & friends)
• Free ship visits for you, your family & friends
• Discounts in Rostock (job ticket, rental car, restaurant discounts, etc.)
• Free use of AIDA bicycles