Senior Learning Consultant/ Customer Success Manager ( f/m/d)

Bots and People Product GmbH; Berlin; Remote; EUR 70,000 - 110,000; Full time

Job summary

Bots and People Product GmbH is seeking a Senior Customer Success Manager/Learning Consultant to lead strategic partnerships with enterprise clients on AI, data and personal productivity programs. You will own onboarding, impact reviews and success metrics while shaping program design with Sales and Learning teams.

In a remote-first startup, you translate business goals into learning interventions, manage cross-functional delivery, and optimize learning outcomes with data-driven insights.

Qualifications

• 3+ years of experience in Customer Success Management, preferably serving L&D for large enterprises.
• Full professional proficiency in German (C2).
• Experience in enterprise client communication with listening, persuasion, and support.
• Startup experience with 10–50 employees and a drive to shape the company.
• Ability to translate business goals into learning interventions.
• Documentation mindset for remote-first operations.

Responsibilities

• Partner with enterprise clients to align learning strategies with business goals.
• Onboard customers, run Impact Reviews, and manage success metrics.
• Coordinate timelines, resources, trainers, and delivery across all stakeholders.
• Lead the architecture of blended learning programs with trainers and learners.
• Iterate programs based on learner data and evidence.
• Monitor risks, milestones and performance indicators.

Skills

Customer Success Management

Enterprise client comms

German (C2)

Startup experience

Translate learning goals

Job description

We are seeking a Senior Customer Success Manager/Learning Consultant to lead and manage three critical aspects of our learning programs about AI, Data and Personal Productivity.

Customer Partnership & Success

• Act as a strategic partner to enterprise clients.
• Develop and maintain strong relationships with them, understanding their unique training needs and challenges together in collaboration with Sales
• Run customer onboarding, Impact Reviews and strategic alignment sessions with customers.
• Identify learning needs and convert them into program strategies.
• Manage expectations, feedback loops, and success metrics.
• Maanage risks and spot upsell potentials

Operations & Project Management

• Coordinate timelines, resources, trainers, and delivery across all stakeholders.
• Ensure programs run smoothly, on time, and within scope.
• Track risks, milestones, and operational metrics.
• Oversee trainer allocation, onboarding, and performance follow-up.

Learning Consulting & Program Design

• Lead the architecture of blended learning programs.
• Translate client goals into clear pedagogical concepts.
• Collaborate with trainers to ensure consistent instructional quality.
• Iterate programs based on learner data and evidence.

Your impact:

• Influence the design quality of enterprise programs measured by NPS
• Ensure learning programs deliver measurable outcome for enterprise customers like hours back to the business or confidence in AI Adoption.
• Shape and collaborate with the team on how our methodology evolves with customers

Requirements Necessary:

• 3+ years of experience in Customer Success Management, preferrably catering to L&D Departments of large enterprises.
• Full professional competency in German (C2)
• Familiarity with enterprise client communication and proven ability to listen, persuade, and support
• "Who if not you". You have Experience in a Startup with between 10-50 employees. You are motivated to take ownership and shape this company together.
• Ability to translate business goals into learning interventions
• Documentation mindset: as a remote-first company, we document all processes to ensure seemless handovers and sync amongst team members.

Nice-to-have:

• Experience in designing learning programs, especially blended learning concepts
• Excellent training or workshop facilitation skills.
• Strong understanding of AI and automation technologies
• Knowledge about "Winning by Design"
• Data-driven mindset and ability to read and build reports.

Benefits

• 30 vacation days per year + unlimited home office days, remote work in Germany, or work from our beautiful Berlin office—you choose
• A highly dynamic startup environment where you can grow and reach the next stage of your career.
• The opportunity to work and develop in one of the fastest-growing technology topics of our time: AI Adoption

Our disclaimer: We believe in and practice work-life balance but we're not a team where you can always shut down your laptop at 4 pm and stop thinking about work. We are highly motivated to shake the Edtech market and grow together! Find more English Speaking Jobs in Germany on Arbeitnow