Senior Learning Consultant/ Customer Success Manager ( f/m/d)

pofft Technology Inc.; Berlin; Hybrid; EUR 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

30 vacation days per year

Unlimited home office days

Work from our Berlin office

Zusammenfassung

pofft Technology Inc. is seeking a Senior Learning Consultant/ Customer Success Manager to lead and manage learning programs about AI, Data and Personal Productivity in Berlin. You will report to the Head of Learning & Operations and collaborate with Sales, design and a team of Senior Learning Consultants.

You will drive customer partnership, success, and program design across enterprise clients, coordinating timelines, trainers, and delivery to ensure on-time and within-scope outcomes.

Qualifikationen

• 3+ years of experience in Customer Success Management, preferrably catering to L&D Departments of large enterprises.
• Full professional competency in German (C2)
• Familiarity with enterprise client communication and proven ability to listen, persuade, and support
• "Who if not you". You have Experience in a Startup with between 10-50 employees. You are motivated to take ownership and shape this company together.
• Ability to translate business goals into learning interventions
• Documentation mindset: as a remote-first company, we document all processes to ensure seemless handovers and sync amongst team members.

Aufgaben

• Act as a strategic partner to enterprise clients.
• Develop and maintain strong relationships with them, understanding their unique training needs and challenges together in collaboration with Sales
• Run customer onboarding, Impact Reviews and strategic alignment sessions with customers.
• Identify learning needs and convert them into program strategies.
• Manage expectations, feedback loops, and success metrics.
• Maanage risks and spot upsell potentials
• Coordinate timelines, resources, trainers, and delivery across all stakeholders.
• Ensure programs run smoothly, on time, and within scope.
• Track risks, milestones, and operational metrics.
• Oversee trainer allocation, onboarding, and performance follow-up.
• Lead the architecture of blended learning programs.
• Translate client goals into clear pedagogical concepts.
• Collaborate with trainers to ensure consistent instructional quality.
• Iterate programs based on learner data and evidence.
• Your impact: Influence the design quality of enterprise programs measured by NPS
• Ensure learning programs deliver measurable outcome for enterprise customers like hours back to the business or confidence in AI Adoption.
• Shape and collaborate with the team on how our methodology evolves with customers

Kenntnisse

Remote Customer Service

Jobbeschreibung

Senior Learning Consultant/ Customer Success Manager ( f/m/d)

Senior Learning Consultant/ Customer Success Manager ( f/m/d) Berlin 16 saat 14 dakika önce yayınlandı. Permanent employment (unbefristeter arbeitsvertrag), manager Arbeitnow -

We are seeking a Senior Customer Success Manager/Learning Consultant to lead and manage three critical aspects of our learning programs about AI, Data and Personal Productivity.

Customer Partnership & Success

Operations & Project Management

Learning Consulting & Program Design

You will report to the Head of Learning & Operations, and collaborate closely with Sales, design and a team of experienced Senior Learning Consultants.

Tasks

Customer partnership & success

Act as a strategic partner to enterprise clients.

Develop and maintain strong relationships with them, understanding their unique training needs and challenges together in collaboration with Sales

Run customer onboarding, Impact Reviews and strategic alignment sessions with customers.

Identify learning needs and convert them into program strategies.

Manage expectations, feedback loops, and success metrics.

Maanage risks and spot upsell potentials

Operations & project management

Coordinate timelines, resources, trainers, and delivery across all stakeholders.

Ensure programs run smoothly, on time, and within scope.

Track risks, milestones, and operational metrics.

Oversee trainer allocation, onboarding, and performance follow-up.

Lead the architecture of blended learning programs.

Translate client goals into clear pedagogical concepts.

Collaborate with trainers to ensure consistent instructional quality.

Iterate programs based on learner data and evidence.

Your impact:

Influence the design quality of enterprise programs measured by NPS

Ensure learning programs deliver measurable outcome for enterprise customers like hours back to the business or confidence in AI Adoption.

Shape and collaborate with the team on how our methodology evolves with customers

Requirements

3+ years of experience in Customer Success Management, preferrably catering to L&D Departments of large enterprises.

Full professional competency in German (C2)

Familiarity with enterprise client communication and proven ability to listen, persuade, and support

"Who if not you". You have Experience in a Startup with between 10-50 employees. You are motivated to take ownership and shape this company together.

Ability to translate business goals into learning interventions

Documentation mindset: as a remote-first company, we document all processes to ensure seemless handovers and sync amongst team members.

Nice-to-have:

Experience in designing learning programs, especially blended learning concepts

Excellent training or workshop facilitation skills.

Strong understanding of AI and automation technologies

Knowledge about "Winning by Design"

Data-driven mindset and ability to read and build reports.

30 vacation days per year + unlimited home office days, remote work in Germany, or work from our beautiful Berlin office—you choose

A highly dynamic startup environment where you can grow and reach the next stage of your career.

The opportunity to work and develop in one of the fastest-growing technology topics of our time: AI Adoption

Skills

Remote Customer Service