Senior Key Account Manager (human)

Neura Robotics; München; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

Neura Robotics, located in Munich, is looking for a skilled professional to manage strategic relationships with key enterprise customers. In this role, you will serve as the primary contact for C-level executives, driving satisfaction and partnership success.

The ideal candidate will have over 7 years of experience in customer-facing roles within technology or SaaS environments. Responsibilities include leading account growth initiatives and developing tailored strategies to enhance customer value and revenue.

Qualifikationen

• 7+ years of experience in customer-facing roles within technology, SaaS, automation, or industrial environments.
• Proven experience managing and growing strategic enterprise accounts.
• Strong background in renewal management and customer growth metrics.

Aufgaben

• Own and manage strategic relationships with enterprise customers.
• Serve as the primary point of contact for executive stakeholders.
• Drive customer satisfaction, retention, and long-term partnerships.

Kenntnisse

Customer-facing roles

Stakeholder management

Project management

Data-driven decision making

Account management

Jobbeschreibung

Your Mission & Challenge

• Own and manage strategic relationships with our most important enterprise customers

• Serve as the primary point of contact for executive stakeholders at the C-level and VP level

• Independently lead renewal, upsell, and account expansion initiatives

• Develop and grow customer relationships through a structured, long-term account strategy

• Identify opportunities to increase customer value, adoption, and revenue growth

• Collaborate closely with Pre-Sales, Product, Engineering, and Customer Support teams

• Drive customer satisfaction, retention, and long-term partnership success

• Analyze customer needs and develop tailored growth and success strategies

• Take ownership of Net Revenue Retention (NRR) and portfolio growth targets

• Act as a trusted advisor, ensuring customers maximize the value of NEURA Robotics solutions

What We're Looking For

• 7+ years of experience in customer-facing roles within technology, SaaS, automation, or industrial environments

• Proven experience managing and growing strategic enterprise accounts

• Strong background in renewal management, account expansion, and customer growth metrics such as NRR and customer health scores

• Excellent stakeholder management skills with experience engaging executive decision-makers

• Strong cross-functional collaboration capabilities and project management skills

• Experience working with customer success methodologies, customer health frameworks, and account planning processes

• Data-driven approach to portfolio management and customer growth strategies

• Strong commercial mindset with a track record of identifying and executing expansion opportunities

• Ability to balance relationship management with revenue responsibility