Key Account Manager (human)

Atlas Metrics; Gemeindeverwaltungsverband Metzingen; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

30 vacation days

Competitive salary package

Exclusive employee discounts

Support for personal and professional development

Zusammenfassung

Atlas Metrics in Metzingen is looking for a Key Account Manager to own and manage relationships with enterprise customers. You will work closely with senior decision‑makers to develop growth strategies and oversee account expansions.

Your role includes collaborating with various teams to ensure customer satisfaction and retention, while also analyzing customer needs to maximize value and revenue growth. A data-driven approach and 4+ years of relevant experience are essential.

Enjoy a dynamic work culture with flexible hours and opportunities for professional growth.

Qualifikationen

• 4+ years of experience in customer-facing roles within technology, SaaS, robotics, or related industries.
• Proven experience managing and growing strategic customer accounts.
• Strong commercial mindset with the ability to identify revenue growth opportunities.

Aufgaben

• Own and manage strategic relationships with enterprise customers.
• Serve as the primary contact for executive stakeholders.
• Drive renewal, upsell, and account expansion initiatives.

Kenntnisse

Customer-facing experience

Stakeholder management

Cross-functional collaboration

Data-driven portfolio management

Jobbeschreibung

Key Account Manager (human)

Neura Robotics • Metzingen

Success Through Strong Partnerships

The Growth Team serves as the central interface to our global partners and system integrators, driving the expansion of our technologies into new markets and applications. With a focus on scalability, market readiness, and sustainable growth, we align product innovation, market requirements, and a high‑performing partner ecosystem. We identify and develop strategic partnerships, evaluate potential markets, and enable our partners to successfully implement Neura Robotics solutions, supported by technical expertise, strategic guidance, and operational assistance. In this way, we ensure that vision, technology, and market are perfectly aligned, making Neura Robotics visible, scalable, and successful worldwide.

Full‑time, Metzingen

Your Mission & Challenge

• Own and manage strategic relationships with our most important enterprise customers
• Serve as the primary point of contact for executive stakeholders at the C‑level and VP level
• Independently drive renewal, upsell, and account expansion initiatives
• Develop and grow customer relationships through a structured, long‑term account strategy
• Identify opportunities to increase customer value, adoption, and revenue growth
• Collaborate closely with Pre‑Sales, Product, and Customer Support teams to ensure customer success
• Drive customer satisfaction, retention, and long‑term partnership success
• Analyze customer needs and develop tailored growth and success strategies
• Take ownership of Net Revenue Retention (NRR) and portfolio growth targets
• Play a key role in helping establish NEURA Robotics as a leading global robotics company

What We're Looking For

• 4+ years of experience in customer‑facing roles within technology, SaaS, robotics, automation, or related industries
• Proven experience managing and growing strategic customer accounts
• Experience driving renewals, upselling, and account expansion initiatives
• Familiarity with customer success metrics such as Net Revenue Retention (NRR), customer health scores, and adoption tracking
• Strong stakeholder management skills with the ability to engage senior decision‑makers
• Excellent cross‑functional collaboration and project management capabilities
• Experience working with customer health frameworks and structured account management methodologies
• Data‑driven approach to portfolio management and customer growth strategies
• Strong commercial mindset with the ability to identify and execute revenue growth opportunities
• Ownership mentality and a proactive, customer‑centric approach

What you can look forward to

Creative Freedom and Agility

Enjoy a dynamic, self‑reliant work culture with flat hierarchies, flexible hours, and 30 vacation days. Ideal for those seeking an inspiring professional setting, whether you're starting out or an experienced exec.

Passion for Winning

A passionate and highly skilled team of international experts aiming to redefine robot assistants.

Attractive Compensation

Enjoy a competitive salary package along with exclusive employee discounts.

One Team

Whether it's a summer party or company town hall meetings, we celebrate our successes together.

Professional Growth

Support for your personal and professional development.