Senior Key Account Manager

JD.COM; Düsseldorf; On-site; EUR 100,000 - 130,000; Full time

Job summary

JD Industrials is seeking a Senior Key Account professional to build strong relationships with KA customers in the German market, understand their needs, and deliver tailored procurement solutions. You will lead the KA team, drive sales strategies, and coordinate with internal resources to ensure high-quality service and competitive offerings.

The role requires extensive B2B sales experience, strong negotiation skills, and fluency in English and German.

Qualifications

• Bachelor degree or above, preferably in industrial engineering or related field.
• 8+ years in B2B sales, KA management or industrial product sales; MRO experience preferred.
• Excellent communication and negotiation skills; able to respond to market changes.
• Fluent in English and German; good knowledge of the German market.

Responsibilities

• Establish and maintain long-term KA relationships and understand customers' business needs.
• Develop personalized product solutions and coordinate with internal teams for one-stop service from demand analysis to after-sales support.
• Develop KA sales strategies and plans to achieve targets and grow market share in MRO.
• Train and coach KA team members to improve capabilities and service quality; optimize customer service processes.
• Monitor market dynamics and competitors; adjust KA plans to maintain competitive edge.

Skills

Excellent communication

Negotiation

Customer needs analysis

Market adaptability

Office software

Fluent English

Fluent German

Education

Bachelor degree or above

Job description

JD Industrials is a subsidiary of JD Group focused on industrial supply chain technology and services, with a market value of approximately $5 billion. We aim to support the development of the industrial sector through a model that integrates "supply chain + technology + services," creating a B2B procurement platform for industrial products. We serve over 7,000 key account clients and more than 8 million small and medium sized enterprises (SMEs). Our extensive industrial product supply is supported by around 30,000 suppliers, and our platform features over 40 million SKUs. JD Industrials is focusing on overseas business, providing one stop procurement solutions for industrial products.

About the Role

Build and maintain strong relationships with key accounts, deeply understanding their needs and providing tailored solutions. Drive sales and market share growth through strategic planning and market insights. Lead and train the key account team to deliver high-quality service and maintain a competitive edge.

Responsibilities

Key customer relationship management

• Establish and maintain long-term cooperative relationships with KA customers, and have a deep understanding of customers' business needs and development directions.
• Through regular communication and visits, timely feedback on the changes in customer needs, and provide customers with professional advice and suggestions.

Solution provided

• According to the MRO needs of customers, develop personalized product solutions and service models to ensure that customers' operational and procurement needs are met.
• Work closely with the internal team to coordinate resources to provide customers with one-stop service from demand analysis, product recommendation to after-sales support.

Sales and performance are achieved

• Develop and execute KA customers' sales strategies and business growth plans to ensure the achievement of sales targets.
• Through market analysis and customer demand insights, we will explore new business opportunities and increase the company's market share in the MRO field.

Team management

• Train and coach key account team members to improve their business capabilities and ensure that team members have professional skills to serve key accounts.
• Establish an efficient customer service process, optimize team work efficiency, and provide customers with a high-quality service experience.

Market research and competitive analysis

• Continue to pay attention to market dynamics and competitors, and adjust customer plans in a timely manner to enhance the company's competitive advantage in the market.
• Participate in the formulation and optimization of the company's KA customer-related policies, and provide feasible suggestions for the company.

Qualifications

• Bachelor degree or above, major in industrial engineering and other related majors is preferred.
• More than 8 years of experience in B2B sales, key account management or industrial product sales, MRO industry experience is preferred.
• Excellent communication and negotiation skills, able to deal with customer needs independently, and flexibly respond to market changes.
• Fluent in English and Germany
• Good knowledge of Germany local market

Required Skills

• Excellent communication and negotiation skills
• Ability to deal with customer needs independently
• Flexibility to respond to market changes
• Proficient in office software
• Fluency in English and German

Preferred Skills

• Experience in the MRO industry
• Background in industrial engineering or related majors