(Senior) E-Commerce Manager (m/f/d) Automotive

Morgan Philips Specialist Recruitment; Frankfurt; Hybrid; EUR 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Company car

30 days annual leave

Mobile working several days a week

Learning and development opportunities

Zusammenfassung

Morgan Philips Specialist Recruitment represents a renowned automotive company seeking a digital product/experience lead to shape the digital service and e-commerce landscape. You will drive end-to-end development of the e-commerce platform and support new features from concept through launch, focusing on quality, customer journeys and innovative solutions.

It is a hybrid role with several days of mobile working weekly, offering a competitive salary package, bonus potential and learning

Qualifikationen

• Several years of professional experience in a digital environment.
• Experience working with international teams and external partners.
• Fluent English; German is beneficial but not required.

Aufgaben

• Design and improve digital products and services.
• Launch new products and features within the online store.
• Ensure quality testing before and after product releases.
• Create product content and customer guides.
• Analyze customer feedback, usage data and market trends.
• Optimize digital customer journeys and user experience.
• Collaborate with cross-functional teams across digital channels.
• Monitor KPIs and derive improvement measures.
• Manage external partners, agencies and service providers.
• Support marketing campaigns and customer communications.
• Improve customer support processes and service quality.
• Leverage customer insights to enhance products and services.
• Collaborate with international markets across Europe.

Kenntnisse

Digital environment experience

International teamwork

Hands-on, self-driven

Team player

English fluent

Tools

Project management tools

Web technologies knowledge

CMS platforms

Jobbeschreibung

For our client, a renowned company in the automotive sector, we are currently looking for a

In this role, you will shape our client's digital service and e-commerce landscape. You will be responsible for the continuous development of the e-commerce platform and support new features from concept through to launch. With your strong sense for quality, trends, and customer expectations, you will optimize the digital customer journey and contribute innovative solutions. If you are passionate about actively shaping digital products, this position is the perfect opportunity for you!

Responsibilities

• Design and improve digital products and services
• Launch new products and features within the online store
• Ensure quality testing before and after product releases
• Create product content and customer guides
• Analyze customer feedback, usage data and market trends
• Optimize digital customer journeys and user experience
• Collaborate with cross-functional teams across digital channels
• Monitor KPIs and derive improvement measures
• Manage external partners, agencies and service providers
• Support marketing campaigns and customer communications
• Improve customer support processes and service quality
• Leverage customer insights to enhance products and services
• Collaborate with international markets across Europe

Profile

• Several years of professional experience in a digital environment
• Experience working with international teams and external partners
• Automotive industry experience is an advantage
• Confident use of common project management tools and basic knowledge of web technologies and CMS platforms
• Fluent English skills; German language skills are beneficial but not required
• Strong team spirit, organizational skills, and a hands-on, self-driven working style
• International mindset and openness to new technologies
• Several days of mobile working per week
• Company car
• Attractive salary package plus bonus
• Wide range of learning and development opportunities
• 30 days of annual leave
• Many additional benefits