Senior Director, Account Management

Ciklum; Föhr-Amrum; Hybrid; EUR 120,000 - 180,000; Full time

Job summary

Ciklum in Germany is seeking a Senior Account Director to lead hybrid business development and strategic client partnerships across the DACH region. You will drive end-to-end sales, manage enterprise accounts, and engage C-level executives to deliver AI and software engineering solutions.

You will coordinate with cross-functional teams to ensure client success, grow the portfolio, and act as a trusted advisor while navigating complex negotiations and long-term partnerships.

Qualifications

• 8+ years in hybrid business development and enterprise client management for software/AI services.
• Native or bilingual German with full professional English.
• Proven track record with C-level executives and ROI-focused proposals.
• Experience leading end-to-end sales cycles and accountable for account outcomes.

Responsibilities

• Hunt new business in the DACH market while expanding a portfolio of existing enterprise clients.
• Lead end-to-end sales cycles from prospecting to closing high-value software and AI solutions.
• Develop and execute account strategies (farming, up-selling, cross-selling) to fuel growth.
• Build and maintain strong, long-term client relationships as a trusted advisor.
• Coordinate with internal delivery, technology, and GTM teams to meet client needs.
• Monitor market trends to identify opportunities and stay ahead of competitors.
• Provide governance and delivery oversight as the senior commercial contact for accounts.

Skills

Hybrid business development

Key account management

German language

English proficiency

C-level engagement

P&L responsibility

Strategic sales

Job description

CiklumislookingforaSenior Account DirectortojoinourteaminGermany.

Ciklum is a global AI-powered Experience Engineering firm redefining how the world builds, innovates, and experiences technology. We combine product engineering, human-centered design, and AI to create solutions that reimagine industries and deliver real-world impact. Powered by 3,000+ engineers across EMEA, the US, and APAC, we deliver high-impact technology solutions to Fortune 500 and fast-growing organizations worldwide.

About the role:

As a Senior Account Director, become a part of a cross-functional development team engineering experiences of tomorrow.

Responsibilities:

• Hybrid Business Development & Account Management: Actively hunt for net-new business opportunities within the DACH market while simultaneously managing and expanding a portfolio of existing enterprise clients
• Full-Cycle Sales: Drive the end-to-end sales cycle, from prospecting and initial C-level outreach to negotiating and closing high-value custom software and AI solutions
• Strategic Growth: Develop and execute comprehensive account management strategies (farming, up-selling, cross-selling, etc.) to fuel Ciklum's growth
• Relationship Building: Manage client accounts and build strong, sustainable, long-term client relationships as a trusted digital advisor
• Cross-Functional Coordination: Coordinate with internal Ciklum teams (delivery, technology, and GTM) to deliver solutions that meet clients' needs
• Market Intelligence: Keep a close eye on trends relevant to the client industry and business to proactively identify suitable tech opportunities
• Account Leadership: Manage client escalations and provide help/support to team members by acting as the single point of commercial contact
• Delivery Oversight: Provide governance and delivery oversight for your client accounts to ensure exceptional quality and satisfaction

Requirements:

• 8+ years of experience in hybrid business development and client relationship management, specifically selling custom software engineering, IT consulting, or AI/digital services
• Language Skills: Native or bilingual fluency in German, and full professional proficiency in English
• Hunter/Farmer Mindset: Very much goal and performance-oriented; capable of acting strategically while remaining hands-on in new logo acquisition
• Commercial Acumen: Ability to create a financial business case, present ROI back to customers and prospects, and manage account-level P&L responsibility
• Executive Presence: Proven ability to interact with C-Level Executives, convey Ciklum's value proposition, and explain in clear terms how we can execute on their business strategy

What`sinitforyou?

• At Ciklum you will build your career in a proven successful high growth company with unique service offering on the market
• You will challenge conventional ways of working
• You will be a part of a learning ecosystem with access to training and self-development opportunities
• You will join a culture with a strong social responsibility
• You will be part of a creative and dynamic team that works to the highest ethical standards

Aboutus:

AtCiklum,wearealwaysexploringinnovations,empoweringeachothertoachieve more,andengineeringsolutionsthatmatter.Withus,you'llworkwithcutting-edgetechnologies,contributetoimpactfulprojects,andbepartofaOneTeamculturethatvaluescollaborationandprogress.

Explore,empower,engineerwithCiklum!