Senior DevOps Lead

Far Coder; Berlin; Vor Ort; EUR 90.000 - 140.000; Vollzeit

Benefits dieser Stelle

Pension scheme and bonuses

Internet reimbursement

Professional development resources

Flexible PTO and holidays

Volunteering days

Remote-First with offices in Mannheim,

Monthly office connection events

Zusammenfassung

LivePerson is seeking a Senior DevOps Lead to drive the observability program in a fully remote role based in Germany. You will lead design, development, and operation of logging, monitoring, and tracing systems across cloud and on-prem environments, focusing on scalable, production-grade observability stacks.

You will collaborate with multiple engineering teams, own large telemetry pipelines, and mentor teams on best practices, CI/CD, and modern cloud-native approaches.

Qualifikationen

• Bachelor's degree in Computer Science, Engineering, or related field or equivalent experience.
• Strong experience with Kubernetes and Docker containerization.
• Extensive observability experience with Grafana, Zabbix, ELK, Kafka, Prometheus.
• IaC experience with Terraform, Ansible, or CloudFormation.
• Experience with GCP, AWS, or Azure cloud platforms.

Aufgaben

• Lead design and operation of large-scale observability platforms across logs, metrics, traces, and synthetic monitoring.
• Own and optimize pipelines processing telemetry data using Filebeat, Kafka, Logstash, Elastic Cloud, etc.
• Build scalable Kubernetes-based observability services using Helm, CI/CD, GCP/GKE, Docker.
• Establish standards, dashboards, alerting, and onboarding resources for engineers.
• Collaborate with DevOps, SRE, Security, and vendor teams to deliver reliable observability solutions.
• Guide adoption of OpenTelemetry, distributed tracing, anomaly detection, and proactive monitoring.
• Lead end-to-end Synthetic Monitoring on GCP Spot VMs for proactive validation.
• Provide technical leadership and mentoring across observability and cloud engineering.

Ausbildung

Bachelor's degree in Computer Science, Engineering, or related field

Tools

Kubernetes

Docker

Grafana

Zabbix

ELK

Kafka

Prometheus

Terraform

Ansible

CloudFormation

GCP

AWS

Azure

OpenTelemetry

OpenTelemetry Collector

Grafana Agent

Jobbeschreibung

LivePerson is hiring a remote candidate for Senior DevOps Lead. This is a full time position. Work location: Germany. The role typically involves technologies such as JavaScript, Kubernetes, Terraform, CI/CD, Kafka, Python. Location: Berlin, Germany Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

Position Overview

The Observability Platform team is building a state-of-the-art observability ecosystem for logging, monitoring, and tracing across cloud and on-premises data centers. We’re looking for an experienced Senior DevOps Lead to lead our Logging and Monitoring initiatives and drive the development of robust, scalable observability solutions within Google Cloud Platform (GCP). In this role, you’ll help build systems that give software engineers greater visibility into the health, performance, and reliability of their applications and services. You’ll oversee a modern observability technology stack that includes Elastic Cloud, Loki, Grafana Labs, and the ELK stack for logging, as well as Zabbix, Captain Hook, and Anodot for metrics, monitoring, and anomaly detection.

You Will:

• Lead the design, implementation, operation, and continuous improvement of LivePerson’s observability platforms across logs, metrics, traces, alerting, and synthetic monitoring.
• Own and optimize large-scale observability pipelines processing high volumes of telemetry data daily, leveraging technologies such as Filebeat, Kafka, Logstash, Elastic Cloud, Prometheus, OpenTelemetry, Grafana Labs, Zabbix, Anodot, and related tools.
• Design, build, and maintain scalable, Kubernetes-based observability services using Helm, CI/CD pipelines, GCP, GKE, Docker, and cloud-native best practices.
• Define and establish observability standards, dashboards, alerting frameworks, best practices, and onboarding resources for hundreds of engineering users.
• Partner closely with DevOps, SRE, Engineering, NOC, Security, and vendor teams to deliver reliable, scalable, and actionable observability solutions.
• Evaluate emerging observability technologies and drive adoption of modern practices in areas such as OpenTelemetry, distributed tracing, anomaly detection, and proactive monitoring.
• Lead the design and development of an end-to-end Synthetic Monitoring platform, running hundreds of daily synthetic tests on GCP Spot VMs to enable proactive service validation and help engineering teams identify potential issues before they impact customers.
• Provide technical leadership and mentorship, driving best practices across observability, DevOps, and cloud engineering.

You Have:

• 5+ years of experience in software engineering, DevOps, SRE, or a related discipline, with a strong background in application development and cloud engineering.
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience.
• Strong experience with Kubernetes and containerization technologies, including Docker.
• Extensive experience with observability and monitoring technologies such as Grafana Labs, Captain Hook, Zabbix, Fluentd, ELK, Kafka, and Prometheus.
• Experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, or CloudFormation.
• Experience working with cloud platforms such as GCP, AWS, or Azure, including compute, storage, networking, and related cloud services.
• Strong programming and scripting skills in one or more languages, such as Go, Java, JavaScript, or Python.
• Experience designing and operating highly available, scalable, production-grade systems.
• Strong understanding of CI/CD practices and cloud-native development methodologies.
• Experience with OpenTelemetry Collector and Grafana Agent is highly preferred.
• Excellent problem-solving, communication, and collaboration skills, with the ability to influence technical direction across engineering teams.

Our Benefits & Perks

• Financial Security & Growth Additional Pension scheme : deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on achievements.
• Equipment : Internet and Mobile reimbursement.
• Development: Access to internal professional development resources.
• Time Away & Family Support Flexible Paid Time Off (PTO): Personal time off 33 days , vacation (28 days) and care days (5) Paid Public Holidays.
• Volunteering Days: Use them to make a difference in your community.
• Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact.
• Workplace Flexibility Remote-First Model: Be flexible, work flexibly and from anywhere - no defined working hours or boundaries with offices in Mannheim and Berlin Monthly Connection: Join our monthly connection pizza day in the office!

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.

Belonging at LivePerson: Equal Opportunity Employer

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE) .

We believe that diverse perspectives drive innovation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.

Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees.

We provide reasonable accommodations to job applicants with disabilities.

Applicants who require a reasonable accommodation for any part of the application or hiring process should inform [e-mail]

Skills required for this role include JavaScript, Kubernetes, Terraform, and related tools for day‑to‑day development. Seniority level: Senior.