Senior DevOps Lead New Berlin, Germany

LivePerson, Inc.; Berlin; Vor Ort; EUR 110.000 - 170.000; Vollzeit

Benefits dieser Stelle

Pension scheme

Internet and mobile reimbursement

Professional development resources

Flexible PTO: 33 days personal, 28 vac

Paid public holidays

Remote-first model with flexibility

Zusammenfassung

LivePerson, Inc. is seeking a Senior DevOps Lead to steer observability across logs, metrics, and traces. You will own systems using Elastic, Grafana, Prometheus, and OpenTelemetry, and lead Kubernetes-based services in a cloud-native stack on GCP/AWS/Azure.

You will mentor teams, set standards, and drive proactive monitoring with a remote-friendly, highly collaborative environment that values security and reliability.

Qualifikationen

• 5+ years in software engineering, DevOps or SRE with cloud focus.
• Bachelor’s degree in CS/Engineering or equivalent experience.
• Strong Kubernetes and containerization skills; Docker proficiency.
• Extensive observability experience with Grafana, ELK, Prometheus, Kafka.

Aufgaben

• Lead design and operation of LivePerson’s observability platforms across logs, metrics, traces, alerts.
• Own large-scale pipelines processing telemetry data with Filebeat, Kafka, Logstash, Elastic Cloud.
• Build scalable Kubernetes-based services using Helm, CI/CD, GCP, GKE, Docker.
• Define dashboards, alerting standards and onboarding resources for engineers.

Kenntnisse

Kubernetes

CI/CD practices

OpenTelemetry

Grafana

ELK/Elastic Stack

Prometheus

Kafka

Terraform

Cloud engineering

SRE mindset

Ausbildung

Bachelor’s degree in Computer Science, Engineering, or related field

Tools

Docker

GCP

AWS

Azure

Terraform

Ansible

CloudFormation

Zabbix

Captain Hook

Anodot

Grafana Labs

ELK

OpenTelemetry

Prometheus

Filebeat

Kafka

Jobbeschreibung

Location: Berlin, Germany Remote Status: Fully Remote (#LI-Remote)

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

Position Overview

The Observability Platform team is building a state-of-the-art observability ecosystem for logging, monitoring, and tracing across cloud and on-premises data centers. We’re looking for an experienced Senior DevOps Lead to lead our Logging and Monitoring initiatives and drive the development of robust, scalable observability solutions within Google Cloud Platform (GCP).

In this role, you’ll help build systems that give software engineers greater visibility into the health, performance, and reliability of their applications and services. You’ll oversee a modern observability technology stack that includes Elastic Cloud, Loki, Grafana Labs, and the ELK stack for logging, as well as Zabbix, Captain Hook, and Anodot for metrics, monitoring, and anomaly detection.

You Will: Key Responsibilities & Impact

• Lead the design, implementation, operation, and continuous improvement of LivePerson’s observability platforms across logs, metrics, traces, alerting, and synthetic monitoring.
• Own and optimize large-scale observability pipelines processing high volumes of telemetry data daily, leveraging technologies such as Filebeat, Kafka, Logstash, Elastic Cloud, Prometheus, OpenTelemetry, Grafana Labs, Zabbix, Anodot, and related tools.
• Design, build, and maintain scalable, Kubernetes-based observability services using Helm, CI/CD pipelines, GCP, GKE, Docker, and cloud-native best practices.
• Define and establish observability standards, dashboards, alerting frameworks, best practices, and onboarding resources for hundreds of engineering users.
• Partner closely with DevOps, SRE, Engineering, NOC, Security, and vendor teams to deliver reliable, scalable, and actionable observability solutions.
• Evaluate emerging observability technologies and drive adoption of modern practices in areas such as OpenTelemetry, distributed tracing, anomaly detection, and proactive monitoring.
• Lead the design and development of an end-to-end Synthetic Monitoring platform, running hundreds of daily synthetic tests on GCP Spot VMs to enable proactive service validation and help engineering teams identify potential issues before they impact customers.
• Provide technical leadership and mentorship, driving best practices across observability, DevOps, and cloud engineering.

You Have: Required Skills & Qualifications

• 5+ years of experience in software engineering, DevOps, SRE, or a related discipline, with a strong background in application development and cloud engineering.
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience.
• Strong experience with Kubernetes and containerization technologies, including Docker.
• Extensive experience with observability and monitoring technologies such as Grafana Labs, Captain Hook, Zabbix, Fluentd, ELK, Kafka, and Prometheus.
• Experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, or CloudFormation.
• Experience working with cloud platforms such as GCP, AWS, or Azure, including compute, storage, networking, and related cloud services.
• Experience designing and operating highly available, scalable, production-grade systems.
• Strong understanding of CI/CD practices and cloud-native development methodologies.
• Experience with OpenTelemetry Collector and Grafana Agent is highly preferred.
• Excellent problem-solving, communication, and collaboration skills, with the ability to influence technical direction across engineering teams.

We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.

Financial Security & Growth

• Additional Pension scheme: deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on achievements
• Equipment: Internet and Mobile reimbursement
• Development: Access to internal professional development resources.
• Flexible Paid Time Off (PTO): Personal time off 33 days , vacation (28 days) and care days (5)
• Paid Public Holidays.

Volunteering Days: Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an "Ehrenamt", just let us know! We’re here to help you create a meaningful impact.

• Remote-First Model: Be flexible, work flexibly and from anywhere - no defined working hours or boundaries with offices in Mannheim and Berlin
• Monthly Connection: Join our monthly connection pizza day in the office!

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.

Belonging at LivePerson: Equal Opportunity Employer

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.

Accessibility Commitment

LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.