Senior CRM Technology Manager (F/M/D)

Meyandy LLC; Hamburg; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Flexible working arrangements

LinkedIn Learning

Sabbatical & special leave policies

Zusammenfassung

Meyandy LLC seeks a Senior CRM Tech Manager to lead CRM implementation, maintenance, and optimization across multiple markets, including Braze and related tools. You will collaborate with marketing, operations and data teams to deliver data-driven marketing automations and scalable CRM solutions.

Role requires hands-on expertise in SQL/HTML/CSS/JavaScript, API integrations, and a strong data-driven mindset.

Qualifikationen

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
• Minimum 3+ years of multi-country CRM experience, ideally in ride-hailing, mobility, or food delivery.
• Hands-on experience configuring, customizing and optimizing CRM platforms, particularly Braze and for mobile applications.

Aufgaben

• Drive the technical design, implementation, optimization, and scalability of CRM systems.
• Collaborate with marketing, product and engineering teams to align technical CRM solutions with business goals.
• Develop and maintain our CRM infrastructure, including automating workflows, integrations, and personalization.
• Ensure data quality, integrity, and compliance through audits and analysis.
• Troubleshoot CRM performance issues and optimize system functionality.
• Analyze CRM data to generate insights and recommendations.
• Manage technical vendors and maintain system documentation.
• Develop in-app messages and email templates using HTML, CSS, and JavaScript.
• Write SQL and Python scripts for segmentation and ETL processes.

Kenntnisse

Multi-country CRM experience

English communication

Data-driven mindset

Problem solving

Stakeholder management

Collaboration across teams

Self-learner

Ausbildung

Bachelor's degree in IT/CS/Business

Tools

Braze

Tableau

Mixpanel

HTML

CSS

JavaScript

SQL

Python

APIs

Jobbeschreibung

Location: Barcelona, Berlin or Hamburg

Join our innovative team as a Senior CRM Tech Manager, where you will drive the implementation, maintenance, and optimization of our CRM platform across Rider, Driver and B2B in 9 markets.
As a key member of the CRM team, you'll collaborate across marketing, operations and data functions to ideate and deliver high-quality, data-driven marketing automations and other solutions that enhance customer engagement and support our business growth.

YOUR DAILY ADVENTURES WILL INCLUDE:

• Drive the technical design, implementation, optimization, and scalability of CRM systems.
• Collaborate with marketing, product and engineering teams, ensuring technical CRM solutions align with business goals.
• Develop and maintain our CRM infrastructure, including automating workflows, integrations, and personalization that drive efficiency.
• Ensure data quality, integrity, and compliance through audits and analysis.
• Troubleshoot CRM performance issues and optimize system functionality.
• Analyze CRM data to generate insights and recommendations.
• Manage technical vendors and maintain system documentation.
• Develop in-app messages and email templates using HTML, CSS, and JavaScript.
• Write SQL and Python scripts for segmentation and ETL processes.

Our MarTech stack: Braze | Tableau | Mixpanel & more

TO BE SUCCESSFUL IN THIS ROLE:

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
• Minimum 3+ years of multi-country CRM experience, ideally in ride-hailing, mobility, or food delivery.
• Self-learner with hands-on experience configuring, customizing and optimizing CRM platforms, particularly Braze and for mobile applications.
• Proficiency in SQL, HTML, CSS, and JavaScript for CRM automation and customization.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Experience with API integrations and understanding of data structures and microservices.
• Ability to collaborate with engineering teams in North America on technical implementations.
• Excellent stakeholder management and communication skills in English to be able to translate business opportunities to technical solutions.
• Experience in lifecycle marketing or product management is a plus.

OUR MINDSET & CULTURE

• We believe in launching, learning, and evolving continuously. Your passion for data-driven innovation will be key to our collective success.
• We value the ability to wear multiple hats -from strategy development to hands-on execution -while thriving in a dynamic, ever-changing environment.
• A 'get it done' attitude is at our core. We're problem solvers who overcome obstacles by finding creative and effective solutions.
• Ambiguity doesn't deter us. We embrace challenges with curiosity and determination, always pushing to discover better answers.

BENEFITS & PERKS IN A NUTSHELL:

• Flexible working arrangements
• LinkedIn Learning
• Sabbatical & special leave policies