Senior CRM Technology Manager (F/M/D)

Freenow by Lyft; Berlin; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Flexible working arrangements

Sabbatical & special leave policies

WeRoad partnership

Birthday, 24th + 31st December off

Mobility Credit

Health Insurance

Employee assistance program

Zusammenfassung

Freenow by Lyft is seeking a Senior CRM Tech Manager to lead the design, implementation and optimization of our CRM platform across Rider, Driver and B2B segments in 9 markets. You will work with Marketing, Operations and Data teams to deliver data-driven marketing automations and scalable CRM solutions.

You will own technical design, integrations, data quality and documentation, writing SQL and Python for segmentation and ETL, and collaborating with North America engineering teams.

Qualifikationen

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
• 3+ years of multi-country CRM experience, ideally in ride-hailing, mobility, or food delivery.
• Hands-on experience configuring Braze and mobile CRM.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Experience with API integrations and understanding of data structures and microservices.
• Ability to collaborate with engineering teams in North America on technical implementations.
• Excellent stakeholder management and communication skills in English to translate business opportunities to technical solutions.
• Experience in lifecycle marketing or product management is a plus.

Aufgaben

• Drive the technical design, implementation, optimization, and scalability of CRM systems.
• Collaborate with marketing, product and engineering teams, ensuring technical CRM solutions align with business goals.
• Develop and maintain our CRM infrastructure, including automating workflows, integrations, and personalization that drive efficiency.
• Ensure data quality, integrity, and compliance through audits and analysis.
• Troubleshoot CRM performance issues and optimize system functionality.
• Analyze CRM data to generate insights and recommendations.
• Manage technical vendors and maintain system documentation.
• Write SQL and Python scripts for segmentation and ETL processes.

Kenntnisse

Analytical thinking

Problem solving

Data-driven mindset

Stakeholder management

English communication

Ausbildung

Bachelor's degree in IT/CS/Business

Tools

Braze

API integrations

Python

SQL

Jobbeschreibung

Join our innovative team as a Senior CRM Tech Manager, where you will drive the implementation, maintenance, and optimization of our CRM platform across Rider, Driver and B2B in 9 markets. As a key member of the CRM team, reporting directly to the Head of CRM, you'll collaborate across marketing, operations and data functions toideate and deliver high-quality, data-driven marketing automations and other solutions that enhance customer engagement and support our business growth.

YOUR DAILY ADVENTURES WILL INCLUDE:

• Drive the technical design, implementation, optimization, and scalability of CRM systems.
• Collaborate with marketing, product and engineering teams, ensuring technical CRM solutions align with business goals.
• Develop and maintain our CRM infrastructure, including automating workflows, integrations, and personalization that drive efficiency.
• Ensure data quality, integrity, and compliance through audits and analysis.
• Troubleshoot CRM performance issues and optimize system functionality.
• Analyze CRM data to generate insights and recommendations.
• Manage technical vendors and maintain system documentation.
• Write SQL and Python scripts for segmentation and ETL processes.

TO BE SUCCESSFUL IN THIS ROLE:

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
• Minimum 3+ years of multi-country CRM experience, ideally in ride-hailing, mobility, or food delivery.
• Self-learner with hands-on experience configuring, customizing and optimizing CRM platforms, particularly Braze and for mobile applications.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Experience with API integrations and understanding of data structures and microservices.
• Ability to collaborate with engineering teams in North America on technical implementations.
• Excellent stakeholder management and communication skills in English to be able to translate business opportunities to technical solutions.
• Experience in lifecycle marketing or product management is a plus.
• We believe in launching, learning, and evolving continuously. Your passion for data-driven innovation will be key to our collective success.
• We value the ability to wear multiple hats - from strategy development to hands-on execution - while thriving in a dynamic, ever-changing environment.
• A 'get it done' attitude is at our core. We're problem solvers who overcome obstacles by finding creative and effective solutions.
• Ambiguity doesn't deter us. We embrace challenges with curiosity and determination, always pushing to discover better answers.

BENEFITS & PERKS IN A NUTSHELL:

• Flexible working arrangements
• Sabbatical & special leave policies
• WeRoad partnership
• Birthday, 24th + 31st December off
• Mobility Credit
• Health Insurance
• Employee assistance program

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work .

ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?