(Senior) CRM Manager (f/m/d)

Juit GmbH; Berlin; Vor Ort; Vertraulich; Vollzeit

Benefits dieser Stelle

Employee discount on Juit meals

Zusammenfassung

Juit GmbH in Berlin seeks a Senior CRM Manager (m/f/d) to drive CRM strategy and lifecycle optimization. You will lead the creation of scalable customer journeys and automations, owning the CRM roadmap to boost personalization and segmentation for improved retention and loyalty.

You will collaborate with Marketing, Product, BI, and Tech to enhance the customer experience, and foster a data-driven culture of testing and experimentation within CRM. Proficiency in German and English is essential.

Aufgaben

• You continuously develop and optimize our CRM and Lifecycle Strategy.
• You build scalable Customer Journeys and Automations and further develop them.
• You are responsible for the CRM Roadmap and drive our Personalization and Segmentation Strategy.
• You develop new CRM initiatives to increase Retention, Customer Lifetime Value, and Loyalty.
• You work closely with cross-functional teams (Marketing, Product, BI, and Tech) to continuously optimize the Customer Experience.
• You establish a data-driven Test and Experimentation Culture within CRM.

Jobbeschreibung

Your Impact

At Juit, we enable our customers to eat healthy every day by delivering meals prepared by chefs directly to their homes. Our goal is to become the number 1 brand for healthy meals in Germany by providing our customers with the best online, meal, and delivery experience.

Our customers are already convinced - 4.8 out of 5 stars with over 20k reviews speak for themselves.

Support us in making healthy eating even easier and become (Senior) CRM Manager (m/f/d) at Juit.

As (Senior) CRM Manager (m/f/d), you will be part of the Marketing team and will be the interface to our community. In this role, you will promote continuous contact, provide inspiration, and set impulses to maintain the close relationship with our customers.

Your Responsibilities

• You continuously develop and optimize our CRM and Lifecycle Strategy.
• You build scalable Customer Journeys and Automations and further develop them.
• You are responsible for the CRM Roadmap and drive our Personalization and Segmentation Strategy.
• You develop new CRM initiatives to increase Retention, Customer Lifetime Value, and Loyalty.
• You work closely with cross-functional teams (Marketing, Product, BI, and Tech) to continuously optimize the Customer Experience.
• You establish a data-driven Test and Experimentation Culture within CRM.

Your Strengths

• You work self-directed, are extremely proactive, and possess the problem-solving competence to confidently master challenges.
• You think data-driven, can design analyses, and directly convert these insights into Business Decisions and Campaign Optimization.
• You master the planning, organization, prioritization, and implementation of multiple projects simultaneously.
• You work efficiently and independently, but are also a strong Team Player. You are open to feedback and consistently focus on the results.
• Your communication skills in German and English are excellent.
• You know how to seamlessly coordinate with other teams to optimize the CRM Strategy and all Marketing Activities.

Our Promise

• Impactful work in a growing company with development opportunities
• Committed team with talented and inspiring colleagues
• Well-organized onboarding and responsibility from day one
• A modern workplace
• Employee discount on Juit meals

Please note, that for all applications a work permit in Germany is required!