Senior Client Service Manager - Munich

eToro Group; München; Hybrid; EUR 50,000 - 75,000; Full time

Job summary

eToro is seeking an experienced Client Service Manager to join our German team in Cyprus. You will serve as the primary contact for clients, discussing financial markets and investment strategies while representing the company’s vision.

You will engage via phone and email, educating clients and guiding them toward retention, with a focus on delivering exceptional service and expert insights into our platform.

Qualifications

• Experience in financial industry or client services preferred.
• Strong communication and interpersonal skills.
• Ability to discuss complex topics clearly with clients.

Responsibilities

• Serve as the primary, dedicated point of contact for clients.
• Engage with clients by telephone and email to discuss financial markets.
• Act as a brand ambassador, promoting eToro's products and services.
• Manage the full client experience from education to retention.

Skills

Client service

Financial markets

Investment platforms

Communication skills

Job description

eToro is the trading and investing platform that empowers users to invest, share, and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest simply and transparently. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies, and benefit from shared knowledge. We have40million registered users from75countries, and our platform is available in 20 languages.eToro is an innovative, fast-growing business and is listed on Nasdaq in May 2025.Wehaveover 1,500 employees acrossmore than 10offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here.

eToro is seeking an experienced Client Service Manager with a strong background in the financial industry to join our dynamic German team in Cyprus.

If you are passionate about finance and delivering an exceptional client experience, we want to hear from you.

What will you be doing?

• Serve as the primary, dedicated point of contact for our clients, delivering an exceptional service that embodies eToro's culture and values.
• Proactively engage with clients via telephone and email to discuss financial markets, articulate investment strategies, and demonstrate the full potential of the eToro platform.
• Act as a brand ambassador, championing the company's vision and mission by providing expert insights into our products and services.
• Manage the full client experience, including education to long-term retention, while expertly handling complex inquiries and resolving high-priority issues.