(Senior) Account Manager (M/F/D)

Bertelsmann-Jobs; Hohenbrunn; Hybrid; EUR 80,000 - 120,000; Full time

Benefits offered by this job

Remote work up to 20 EU days per year

30 days vacation for a 5-day week

Company pension scheme

DB Jobticket subsidy

EGYM Wellpass offer

Bike leasing

Job summary

EXTEDO is seeking a (Senior) Account Manager in Germany to drive revenue growth within a defined territory and customer portfolio. You will act as a trusted advisor, solving regulatory and business challenges through EXTEDO's software and services.

Responsibilities include driving new business, managing complex B2B sales cycles, and collaborating with Consulting, Product Management and Customer Success to deliver value to customers.

Qualifications

• Minimum 5 years of experience in enterprise software sales, solution sales or consultative B2B sales.
• Experience within Life Sciences, Regulatory Affairs, Quality Management, Clinical, Medical Device, Compliance or related industries.
• Proven success in managing complex sales cycles and achieving revenue target.
• Ability to engage and influence both business and technical stakeholders.
• Strong communication, negotiation and presentation skills in English; additional European languages are an advantage.
• Experience working with CRM systems and sales forecasting.
• Proven experience managing strategic or enterprise customer accounts.
• Demonstrated ability to navigate complex customer situations and commercial escalations.

Responsibilities

• Drive new business acquisition and develop existing customer relationships.
• Identify and qualify opportunities across pharmaceutical, biotech organizations and agencies.
• Manage complex B2B software sales cycles from first contact through contract negotiation and closing.
• Collaborate closely with Consulting, Product Management and Customer Success.
• Build and maintain a healthy sales pipeline and accurate forecasts in CRM.
• Represent EXTEDO at industry events, conferences and customer meetings.
• Bring customer insights into the organization to continuously improve our solutions and offerings.
• Build and maintain trusted relationships with key customer stakeholders.
• Conduct regular business reviews with customers to understand evolving business needs.
• Act as the primary commercial escalation point for customer concerns and critical issues and coordinate them internally.

Skills

Enterprise software sales

B2B sales

Stakeholder engagement

English proficiency

Tools

CRM software

Job description

Imagine a world where life-saving medicines and vaccines reach those who need them most, faster and more safely. At EXTEDO, this is not just a vision - it’s our daily mission.

We are driven by the profound responsibility to ensure that every treatment, every cure, and every vaccine reaches patients without unnecessary delays. Our work empowers health authorities and pharmaceutical companies around the globe to navigate the complex regulatory landscape with confidence, knowing they have a trusted partner in the life science industry for managing and streamlining regulated information at every step of the pharmaceutical product lifecycle. With over 25 years of innovation, 100+ employees, and 20+ nationalities, EXTEDO stands as a leader in Regulatory Information Management (RIM).

As a (Senior) Account Manager, you will own and drive revenue growth within a defined territory and customer portfolio. You will act as a trusted advisor to customers and prospects, helping them solve complex regulatory and business challenges through EXTEDO's software and services.

Job Description

• Drive new business acquisition and develop existing customer relationships
• Identify and qualify opportunities across pharmaceutical, biotech organizations and agencies
• Manage complex B2B software sales cycles from first contact through contract negotiation andclosing
• Collaborate closely with Consulting, Product Management and Customer Success
• Build and maintain a healthy sales pipeline and accurate forecasts in CRM
• Represent EXTEDO at industry events, conferences and customer meetings
• Bring customer insights into the organization to continuously improve our solutions and offerings
• Build and maintain trusted relationships with key customer stakeholders
• Conduct regular business reviews with customers to understand evolving business needs
• Act as the primary commercial escalation point for customer concerns and critical issues and coordinate them internally

Qualifications

• Minimum 5 years of experience in enterprise software sales, solution sales or consultative B2B sales
• Experience within Life Sciences, Regulatory Affairs, Quality Management, Clinical, Medical Device, Compliance or related industries
• Proven success in managing complex sales cycles and achieving revenue target
• Ability to engage and influence both business and technical stakeholders
• Strong communication, negotiation and presentation skills in English; additional European languages are an advantage
• Experience working with CRM systems and sales forecasting
• Proven experience managing strategic or enterprise customer accounts
• Demonstrated ability to navigate complex customer situations and commercial escalations

Additional Information

Modern Working Conditions: Welcome to a relaxed and friendly work environment with an open-door policy. We understand the importance of work-life balance, offering flexible working arrangements, including the option to work remotely for up to 20 days per year within the EU. Our height-adjustable desks also ensure ergonomic working conditions.

Personal & Professional Growth: With a comprehensive onboarding and training program, you will feel like part of the team from day one. We invest in your future with continuous learning and development opportunities, empowering you to grow your career while making a real difference and enjoying a collaborative environment.

Passionate About People: You’ll collaborate with a diverse team of experts from more than 20 nationalities who are united by a shared passion for innovation and excellence in healthcare. Join us in fostering diversity and equality for all! Be part of a team that values inclusivity and celebrates individuality. Together, let's create an environment where your ideas are heard and everyone can thrive.

Wellbeing included! Enjoy regular company and team events, a canteen allowance, 30 days of vacation for a 5-day work week and a comprehensive company pension scheme, a subsidy for your public transport ticket DB Jobticket, EGYM Wellpass offer, bike leasing.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here .

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here .