Technical Support Engineer - Endpoint

Fortinet; Frankfurt; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Fortinet is looking for a Senior Technical Support Engineer to join our team in Frankfurt, Germany. You will be responsible for providing technical support for our Fortinet endpoint security products and managing customer relationships to ensure satisfaction.

With over 6 years of experience in networking or cybersecurity, you will diagnose complex issues and support our customers effectively. A competitive Total Rewards package and flexible work arrangements await you.

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Qualifikationen

• 6+ years of experience in networking or cybersecurity.
• Hands-on experience with security products.
• Strong communication skills in English and German.

Aufgaben

• Provide technical support for Fortinet's endpoint security products.
• Troubleshoot and resolve complex technical issues.
• Manage technical cases and ensure customer satisfaction.

Kenntnisse

Networking knowledge

Cybersecurity expertise

TCP/IP understanding

Problem-solving skills

Communication skills

Customer-oriented attitude

Tools

Firewalls

VPN technologies

IDS/IPS

SQL

Jobbeschreibung

This position requires you to be in the office 4 days/week.

Join Our Dynamic Team as a Technical Support Engineer

Are you passionate about cutting‑edge cybersecurity and thrive on solving complex technical challenges? Do you love empowering users with your expertise and making a tangible impact? If so, we have an exciting opportunity for you to join our world‑class support team!

Fortinet, founded over 20 years ago, has become a driving force in the evolution of cybersecurity and the convergence of networking and security. Our mission is to secure people, devices, and data everywhere, and today we are looking for a Senior Technical Support Engineer to be a part of enabling the success of our rapidly growing business.

What You Will Do

Reporting to the eTAC Manager based in Prague, Czech Republic, you will act as the main contact point for our customers and partners for technical break/fix or configuration inquiries for Fortinet endpoint security product.

• Become a Trusted Advisor: Become the go‑to expert, providing exceptional technical support and guidance to our valued Fortinet certified partners and customers.
• Real‑time Problem Solver: Dive into exciting, real‑time troubleshooting sessions, diagnosing and resolving intricate technical issues with precision and speed.
• Configuration Architect: Analyze complex configuration information, identify areas for optimization, and recommend strategic changes to enhance system performance and security.
• Empower Through Education: Share your extensive knowledge, bridging gaps in networking and product understanding to empower our customers and partners.
• Innovation Driver: Collaborate on reproducing customer environments in our labs, isolating problems, and contributing to the development of new solutions.
• Case Management Maestro: Expertly manage technical cases from start to finish, ensuring clear communication, proactive escalations, and successful resolutions that delight our customers.
• Customer Advocate: Lead customer communication, manage expectations with professionalism, and conduct meetings to discuss escalations and ensure complete satisfaction.

Who We Are Looking for

• 6+ years of valuable experience in the dynamic world of networking or cybersecurity.
• In-depth knowledge of TCP/IP, enabling navigation of complex network architectures.
• Hands‑on experience with a range of security products, including firewalls, IDS/IPS, VPN, and virus scanning.
• Strong communication skills, both written and verbal, to articulate complex technical concepts clearly.
• A positive, communicative, and genuinely customer‑oriented attitude.
• Exceptional problem‑solving ability, either autonomously or within a high‑performing team.
• English and German language required.

Desirable

• Solid understanding of TCP/IP, routing protocols, and L2/L3 switches.
• Experience with various VPN technologies (IPSec, SSL, L2TP).
• Good knowledge of authentication protocols and methods (LDAP, SAML, RADIUS, OAuth).
• Familiarity with database maintenance and SQL.
• Awareness of web application security and vulnerabilities (experience with exploits is a plus).
• Any industry certifications such as FCP, CCNA, Microsoft, or VMware are highly valued.

We encourage candidates from all backgrounds and identities to apply. We offer a competitive Total Rewards package to support you in managing your overall health and financial well‑being, flexible work arrangements, and a supportive work environment. If you aspire to experience a challenging, enjoyable, and rewarding career journey, we invite you to consider joining us and bringing solutions that make meaningful and lasting impact to our 660,000+ customers around the globe.