Sales Operations Manager

Jobtailor; Deutschland; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks a senior operations and analytics leader to drive growth initiatives, design business cases, plan resources and evaluate ROI. You will partner with IT to specify requirements, and lead cross-functional efforts across sales operations, marketing, and finance.

The role requires a decade of experience in sales enablement or commercial excellence, MBA or advanced degree, and strong proficiency with Power BI and CRM Dynamics.

Qualifikationen

• Bachelor's degree or higher in business-related field is required.
• MBA or other advanced degree preferred for strategic roles.
• BS with industry experience in food and/or life science/biotech is a plus.
• Lean/Six Sigma certifications strongly preferred.

Aufgaben

• Manage new initiatives or projects for growth and expansion.
• Gather requirements, build business case, plan activities and ROI.
• Lead initiatives using technology/AI to explore improvements and automation.
• Identify market solutions, meet vendors, run pilots and adoption.
• Collaborate with IT to write clear technology requirements.
• Partner with market partners to improve the business.
• Identify efficiencies across Sales Ops, support, marketing, and CS.
• Maximize productivity of the analytics team.
• Ensure 100% SLA compliance across areas.
• Design and improve reporting and dashboards to drive business.
• Design and produce Power BI dashboards.
• Improve productivity and efficiency of resources.
• Track calls, next steps, appointments and ROI of interactions.
• Drive overall profit and loss and budget alignment with Finance.
• Prepare and consolidate budget and target processes with Finance/Marketing/R&D.
• Ensure data accuracy and alignment with agreements.
• Improve data, reports, and dashboards to drive business.

Kenntnisse

Project management

Business analytics

Stakeholder management

Ausbildung

Bachelor's degree in business administration, management, or a related field

MBA or other advanced degree preferred

BS with experience in food industry and/or life science/biotechnology

Lean/Six Sigma certification

Tools

Power BI

CRM Dynamics

Jobbeschreibung

Responsibilities

• Manage new initiatives or projects associated with growth and business expansion.
• Gather requirements from the areas, create the business case, participate in the project approval committee, plan activities (resources, timing and execution) and ROI evaluation versus objectives/targets.
• Lead initiatives related to using technology and/or AI to explore, test improvements and business model automation.
• Identify solutions from the market, meet with potential vendors, explore and run proofs of concept, pilots, design, implementation and adoption.
• Work in partnership with the IT team in writing down clear requirements for the execution of technologies.
• Collaborate with potential market partners to improve the business.
• Identify efficiencies in Sales Operations, sales enablement, technical support, sales, marketing, and customer success.
• Maximize productivity of the business analytics team.
• Ensure 100% compliance with the service level agreements between multiple areas.
• Design and improve the reporting and dashboards to drive the business.
• Design and produce best-in-class Power BI dashboards.
• Optimize the productivity and efficiency of resources.
• Track activities such as number of calls, next steps execution, appointments, and ROI of team interactions with customers.
• Accountable for driving the overall profit and loss of budget preparation based on lines defined by finance.
• Prepare and consolidate the budget and target process in alignment with Finance, Marketing, and R&D.
• Ensure data across the business is accurate and aligned with the requirements of the agreement (accuracy and timeliness).
• Improve data, reports, and dashboards produced to drive the business.

Qualifications

• Bachelor's degree in business administration, management, or a related field.
• MBA or other advanced degree preferred.
• Preferred: BS and experience in the food industry and/or life science/biotechnology.
• Certifications in Lean/Six Sigma strongly preferred.
• Experience (minimum 10 years) developing sales processes, commercial excellence, sales operations and/or sales enablement.
• Experience in inefficiencies improvement, excellence in execution, productivity of resources, and incentive compensation plans.
• Understanding of Profit & Loss impact of decisions.
• Planning, Gantt, project plans.
• Strong experience using Microsoft Office (Outlook, Word, Excel, Visio, PowerPoint) and Adobe Acrobat.
• Solid experience using analytics tools, mainly Power BI and CRM Dynamics.