- Design, govern, and continuously improve the end-to-end commercial operating model
- Oversee and direct quote and order form preparation for new business and annual renewals
- Support pricing, discounting, and deal governance frameworks including approval workflows and commercial standards to balance market competitiveness with profitability and compliance
- Lead and own the CenTrak System Maintenance agreement (SMA) program (including annual renewal strategy, pricing, and margin oversight)
- Forecast, analysis and manage pipeline and revenue performance partnering with Sales and Finance to provide risk visibility and support forecasting
- Lead and manage the Sales Operations Team
- Advise and partner with cross-functional leadership (Sales, Finance, Legal, Product, Services, Marketing, and IT) in translating business strategy into operational frameworks
- Own and administer sales systems and data governance serving as the product owner for Salesforce and related commercial technologies
- Conduct ad hoc executive analysis, audit and compliance support, documentation, enablement and continuous improvement initiatives that enhance overall commercial effectiveness
- Performs other related duties as assigned
Requirements
- Bachelors in IT, Business Administration, or equivalent combination of work and experience
- Minimum of 5 years’ experience administering sales operations and CRM
- Progressive experience in sales and commercial operations within a B2B technology or enterprise solutions environment preferred
- Hands-on experience administering CRM and Sales technologies (e.g. Salesforce and related quoting, reporting, and integration tools) with accountability for data accuracy, process governance, and alignment between sales, finance, contracts, and billing systems
- Demonstrated experience supporting executive leadership
- Familiarity with enterprise health system purchasing structures and multi-stakeholder buying committees (clinical, IT, finance, operations)
- Experience managing sales processes with long enterprise sales cycles (9-18 month typical in healthcare)
- Exposure to healthcare contracting dynamics such as multi-year agreements, pilots, and enterprise rollouts.
Demonstrates expertise in sales operations management, CRM administration, and commercial strategy development, with a strong focus on data governance and cross-functional collaboration. Proven ability to lead teams and enhance operational frameworks in a B2B technology environment, particularly within healthcare contracting dynamics.
Highest-signal resume keywords
- Sales Operations Management
- CRM Administration
- Salesforce Expertise
- Commercial Strategy Development
- Healthcare Contracting Dynamics
ATS Optimization Keywords
Hard Skills
- Sales Operations
- CRM Administration
- Data Governance
- Sales Process Management
- Pipeline Management
- Revenue Forecasting
- Pricing Strategy
- Deal Governance
- Commercial Standards
- Executive Analysis
Soft Skills
- Cross-Functional Collaboration
- Leadership
- Advisory Skills
- Communication
- Continuous Improvement
Industry Keywords
- B2B Technology
- Enterprise Solutions
- Healthcare
- Multi-Stakeholder Buying Committees
- Enterprise Health System Purchasing
Tools & Technologies
- Salesforce
- Quoting Tools
- Reporting Tools
- Integration Tools
- Commercial Technologies