Reverse Operator

JD DEVELOPMENT DE GmbH; Oberhausen; Vor Ort; EUR 26.000 - 34.000; Vollzeit

Zusammenfassung

JD.com, Inc. is seeking a Reverse Operator to manage returned or exchanged products and ensure efficient reverse logistics operations across a fast-paced warehouse environment.

You will inspect returns, document conditions, categorize outcomes, initiate disposition, and perform basic quality checks on electronics and other goods to determine resale or repair needs, while updating inventory systems and coordinating with QC and warehousing teams.

Qualifikationen

• High school diploma or equivalent; associate's degree or technical certification is a plus.
• 1+ year of experience in a warehouse, logistics, or quality control environment, preferably with reverse logistics.
• Familiarity with product inspection and quality assessment techniques.

Aufgaben

• Receive, inspect, and verify returned products against orders and return authorizations.
• Document product condition and categorize returns for disposition.
• Perform quality checks on returned electronics and other goods to decide resale or repair.
• Update inventory systems with return data, status, location, and reason.
• Coordinate with quality control, repair, and warehousing teams.
• Prepare products for return to stock, refurbishment, or disposal.
• Ensure compliance with company policies and safety regulations in reverse logistics.
• Identify and report recurring return issues to management for process improvement.
• Maintain a clean and organized reverse logistics area.

Kenntnisse

Attention to detail

Excellent communication and teamwork

Problem-solving

Lift up to 50 lbs

Ausbildung

High school diploma or equivalent

Associate's degree or technical certification (preferred)

Tools

Inventory management systems

Jobbeschreibung

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Summary

The Reverse Operator at JD.com, Inc. plays a critical role in managing and processing returned or exchanged products, ensuring efficient and accurate reverse logistics operations to maintain customer satisfaction and optimize inventory.

Job Responsibilities

• Receive, inspect, and verify returned products against original order details and return authorizations.
• Document product condition, categorize returns (e.g., damaged, defective, customer remorse), and initiate appropriate disposition processes.
• Perform quality checks and basic troubleshooting on returned electronics and other goods to determine re-sellable status or repair needs.
• Update inventory management systems with accurate return data, including product status, location, and reason for return.
• Coordinate with quality control, repair teams, and warehousing staff for further processing of returned items.
• Prepare products for return to stock, refurbishment, or disposal according to established procedures.
• Ensure compliance with company policies and safety regulations throughout the reverse logistics process.
• Identify and report recurring issues or trends in product returns to management for process improvement.
• Maintain a clean and organized work environment in the reverse logistics area.

Job Qualifications

• High school diploma or equivalent; associate's degree or technical certification is a plus.
• 1+ year of experience in a warehouse, logistics, or quality control environment, preferably with reverse logistics experience.
• Familiarity with product inspection and quality assessment techniques.
• Proficiency in using inventory management systems and basic computer applications.
• Strong attention to detail and accuracy in documentation and product handling.
• Ability to lift and move packages up to 50 lbs and stand for extended periods.
• Excellent communication and teamwork skills.
• Problem-solving aptitude and ability to work effectively in a fast-paced environment.
• Knowledge of e-commerce operations is a plus.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our Global Business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose. So let's do this. Let's deliver joy.