Revenues Advisor

Milton Keynes City Council; Deutschland; Hybrid; EUR 27.000 - 37.000; Vollzeit

Benefits dieser Stelle

28 days annual leave

Local Government Pension Scheme

Family friendly policies

Employee benefits programme

Salary sacrifice car scheme

Blue Light Card discounts

Zusammenfassung

Milton Keynes City Council is recruiting a Revenues Advisor to join the Revenues and Benefits team. You will handle customer inquiries relating to Council Tax and Business Rates by phone, written and in person, verify liability and update records to support residents and businesses.

The role requires strong customer service, numerical ability and proficiency with Microsoft Office. Some roles allow home-based work with at least one day a week in the office, and BPSS checks apply as part of

Qualifikationen

• Strong customer service mindset and able to handle inquiries across channels.
• Excellent communication skills with customers and colleagues.
• Proficient with Microsoft Office and computer systems.
• Ability to manage competing priorities in a busy environment.

Aufgaben

• Deal with customer enquiries relating to Council Tax and Business Rates by telephone, in writing and face to face.
• Investigate enquiries, establish liability and work with customers to resolve issues wherever possible.
• Maintain accurate and up-to-date records on Council Tax and Business Rates systems.
• Identify customers who may need additional support and signpost them to appropriate debt management or advice services.
• Support Team Leaders in achieving service standards, targets and performance measures, while working collaboratively with colleagues and partners.
• Assist with customer enquiries at the Magistrates Court when required, helping to resolve issues before hearings take place.

Kenntnisse

Customer service

Communication

MS Office

Numerical ability

Prioritisation

Ausbildung

GCSE English and Maths

Tools

Microsoft Office

Jobbeschreibung

This role may be suitable for home working, following an assessment. Home-based roles require a minimum of one day per week working from the office or site. Interviews for this role will be held on 23rd September 2026 At Milton Keynes City Council, we aim to make a difference every day. We're dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive. Find out more about working with us here: Role Responsibilities

• Deal with customer enquiries relating to Council Tax and Business Rates by telephone, in writing and face to face.
• Investigate enquiries, establish liability and work with customers to resolve issues wherever possible.
• Maintain accurate and up-to-date records on Council Tax and Business Rates systems.
• Identify customers who may need additional support and signpost them to appropriate debt management or advice services.
• Support Team Leaders in achieving service standards, targets and performance measures, while working collaboratively with colleagues and partners.

• Assist with customer enquiries at the Magistrates Court when required, helping to resolve issues before hearings take place.

  GCSE English and Mathematics at grade A-C, grade 4-9, or an equivalent qualification.

• Experience of working in Council Tax and Business Rates administration, or within a similar customer-focused role.
• Confidence using Microsoft Office applications and other computer-based systems.
• Strong communication, relationship-building, influencing and negotiation skills, with a commitment to excellent customer service.
• The ability to manage competing priorities, organise workloads effectively and adapt positively in a busy environment.

• Experience working with numbers and financial calculations, with the ability to investigate problems, handle sensitive information and exercise sound professional judgement., Baseline Personnel Security Standard (BPSS) checks If you're offered the role, you'll be subject to Baseline Personnel Security Standard (BPSS) checks as part of our pre-employment process.These checks include a Basic Disclosure and Barring Service (DBS) check and verification of your employment history for the past three years, including confirmation through employment references for this time period.

  About The Organisation

  Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes

Roles

Roles are either 'site based' or 'home based'. Site based roles are mainly based at the workplace, with the option to work from home for up to two days a week, depending on service needs. Home based roles are mainly based at home, with the expectation of attending the workplace up to one day a week. The working arrangement for each role is set by the manager, based on service requirements.

Job Introduction

Job Introduction We're recruiting a Revenues Advisor to join our Revenues and Benefits team at Milton Keynes City Council. As a Revenues Advisor, you'll play an important role in helping residents, businesses and customers access accurate information and support relating to Council Tax and Business Rates. Every day, you'll help customers resolve enquiries, update records, establish liability and provide advice that makes a real difference to people across Milton Keynes. At Milton Keynes City Council, we're dedicated, respectful and collaborative. We work together to improve the lives of local people, deliver excellent services and help make Milton Keynes a great place to live, work and visit. If you're looking for a rewarding role where your customer service skills, attention to detail and problem-solving abilities can make a positive impact, this is the role for you., Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live. We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. We're very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative. We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role. If you'd like to know more about how we do things and what matters to us, take a look at our short bookletWhat makes us Milton Keynes City Council, see attached.

Package Description

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can lease an electric or low-emission vehicle at a reduced cost through salary sacrifice, subject to National Minimum Wage and other eligibility requirements.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.