Return Merchandise Authorization (RMA) Coordinator (m/w/d)

Tesla Germany GmbH; Berlin; Vor Ort; EUR 40.000 - 56.000; Vollzeit

Zusammenfassung

Tesla Germany GmbH is seeking an RMA Coordinator to support our Residential Energy Storage service program in Berlin. You will manage end‑to‑end service experiences, place orders, coordinate returns, and collaborate with internal teams and external partners to forecast failures and manage stock for warranty replacements.

The role requires strong attention to detail, excellent communication in English and German, and proficiency with Microsoft Office and data analytics tools.

Qualifikationen

• Attention to detail and ability to prioritize workload.

Aufgaben

• Ensuring Tesla’s Residential customers receive a stellar end‑to‑end service experience
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Kenntnisse

Attention to detail

Interpersonal communication

English

German

Analytical thinking

Teamwork

Independence

Tools

SharePoint

MS Office

Excel

PowerPoint

MS Project

Visio

Power BI

Jobbeschreibung

Return Merchandise Authorization (RMA) Coordinator (m/w/d)

Location

Berlin

What to Expect

Please submit your CV in English in order to be considered for the role. As a member of the EMEA Energy & Charging service team, you will help maintain the fleet by ensuring an excellent customer experience and best‑class availability. You must have a passion for technology and an interest in solving challenges that will transform the world's energy and EV Charging infrastructure. As part of the service operations support team, you'll have the opportunity to improve our internal operations and support Tesla's Residential Energy Storage service program. You will have the chance to work on special projects, analyzing processes, systems, and data, and own the execution of action plans. You will partner closely with global Tesla internal teams to enhance the owner and installer experience for our rapidly growing Residential Energy customer base. The ideal candidate will have technical acumen, a track record of exceptional customer service, and an entrepreneurial mindset. You must be able to thrive in a fast‑paced, high‑energy team environment, managing multiple tasks simultaneously. Your core values should revolve around providing outstanding service while maintaining a calm and focused demeanor.

What You’ll Do

• Ensuring Tesla’s Residential customers receive a stellar end‑to‑end service experience
• Placing orders, working with logistics partners and customers to track progress for warranty replacement cases in the pipeline
• Coordinating the physical returns & internal processing of defective products to Tesla premises in conjunction with return logistics & remanufacturing teams
• Collaborating with residential hardware engineering and technical support teams to forecast failure rates and accordingly manage stock considerations related to the supply and demand of replacement products
• Onboarding new vendors & creating purchase orders for our service partners/Installers to remunerate them for the warranty services provided
• Identifying & driving various improvement opportunities in the Residential service lifecycle, including process & system improvements to enhance the customer experience

What You’ll Bring

• Exceptional attention to detail and ability to prioritize workload effectively
• Excellent interpersonal communication skills are required
• Professional fluency in English and German is required. Additional European languages are a plus
• Proficient in the Microsoft suite (SharePoint, Office, Excel, PowerPoint, MS Project, Visio) and other analytics tools like Power BI is a plus
• Ability to analyze problems and find solutions in a structured manner
• Analytical and problem‑solving mindsetAbility to work in a team and also an organized and independent manner

Tesla is an Equal Opportunity / Affiliate Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.

Tesla Germany GmbH