Area Service Manager (m/w/d) - Hamburg

Tesla Germany GmbH; Deutschland; Vor Ort; EUR 65.000 - 90.000; Vollzeit

Zusammenfassung

Tesla Germany GmbH in Hamburg sucht eine erfahrene Führungskraft als Area Service Manager. Sie tragen die Gesamtverantwortung für das Servicenetzwerk in Ihrem Gebiet, entwickeln Teams, steuern den täglichen Betrieb und sichern erstklassige Servicergebnisse.

Sie arbeiten eng mit Area Leaders und HQ zusammen, fördern Sicherheit, Qualität und Effizienz, kennen Produkte und Systeme und treiben Veränderung voran. Gute Deutsch- und Englischkenntnisse sowie Führerschein sind erforderlich.

Qualifikationen

• Erfahrung als Führungskraft, Mitarbeiterentwicklung, Coaching von Teams
• Erfahrung in schnelllebigen Umgebungen
• Fähigkeit, Beziehungen zu Stakeholdern aufzubauen und zu pflegen
• Ausgeprägte Kommunikationsfähigkeit in Deutsch und Englisch
• Sicherer Umgang mit MS Office
• Führerschein und Fahrpraxis
• Bereitschaft zur Arbeit in einem regionalen Servicenetz

Aufgaben

• Überblick über Service Center im Gebiet und volle Verantwortlichkeit für den Markt
• Auswahl, Coaching und Entwicklung des Teams
• Kundenerwartungen übertreffen und serviceorientierte Kultur stärken
• Trendanalysen des Kundendienstes nutzen, um Verbesserungen zu erreichen
• Lösungsorientierte Arbeitsweise und Root-Cause-Analyse bei Problemen
• Sicherstellung der Performance der Servicestellen und kontinuierliche Effizienzsteigerung
• Sicherheits-, Qualitäts- und Serviceexzellenz vorleben
• Tiefes Produkt- und Servicetypewissen aufbauen und Standortherausforderungen adressieren
• Zusammenarbeit mit Area Leaders, parallelen Teams und HQ für Innovation und Change
• Geschäftskennzahlen verstehen und Servicebetriebe gemäß Zielen führen

Kenntnisse

Leadership

Team development

Customer service

Communication skills

MS Office

German language

English language

Driving license

Jobbeschreibung

Arbeitsort

Hamburg

• Vertriebsberater/in

What to Expect

At Tesla, our Area Service Managers are the front-line leaders of our Service operation across ageographical area. In this role, you will be responsible for delivering an exceptional service experience toour customers, developing team members and managers, managing day-to-day operations, and ensureTesla Service meets the needs of our customers as well as our employees.We hire leaders who want to run a service business and be a part of our critical mission to accelerate theworld’s transition to sustainable energy. Our Area Service Managers consistently deliver excellentresults across all aspects of the business; customer satisfaction; people leadership; operations; andfinancials.To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having apassion for true leadership and our brand.

What You’ll Do

• Oversee the service centers within the area, having full accountability for your market area
• Select, coach and develop your team through role modelling, inspiring and actively involving yourself in their growth, with the ability to guide new and seasoned people leaders
• Exceed customer expectations of what a service experience should be, exuding energy and enthusiasm for excellence
• Actively monitor customer service trends to make necessary improvements and assist the team in continuously elevating the overall service experience.
• Be solution oriented, demonstrating a high ability to identify root cause of problems and develop solutions when faced with adversity.
• Understand and own every aspect of your area service centers’ performance, driving continuous improvements to facilitate exceptional team output and customer service
• Champion safety, efficiency, quality, and overall excellence in all your actions and decisions
• Develop deep knowledge of all Tesla products, as well as Service systems, processes, and procedures, challenging your locations to develop and delivery on expectations
• Partner with fellow area leaders, parallel team leadership and HQ organization to continually innovate, share resources and driving strategic change and growth
• Understand our business, know the numbers and lead the daily Service operations to achieve specific goals set for the business

What You’ll Bring

• Experience of working exceptional people leader, with a strong drive to motivate a team, to engage, develop and facilitate others to achieve and succeed
• Proven background in a fast-paced environment where things can change very quickly
• Proven experience of working within a business at both strategic and operational levels
• Ability to adapt to changing/fluctuating targets and business needs
• Proven ability to build strong relationships with other business areas, stakeholder management
• Strong drive to motivate a team, to engage, develop and facilitate others to achieve and succeed
• Perform, think and lead well under pressure, with a calm and considered approach and exceptional communication skills
• Digitally savvy – ability to adopt and adapt quickly to new technology and systems as well as proficient in MS Office tools.
• Able to communicate, read, and write effectively in the English language, and German
• Must have and continue to maintain a valid driving license and safe driving record

Tesla is an Equal Opportunity / Aff… All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.

Tesla Germany GmbH