Retail Training Specialist In-Store - Max Mara

Max Mara Fashion Group; München; Vor Ort; EUR 42.000 - 65.000; Vollzeit

Zusammenfassung

Max Mara Munich is seeking a Retail Training Specialist In-Store to lead the training of the sales team and support the store's commercial objectives.

You will develop and update training materials, promote digital tools, train Key Users across regions, and run sessions for Store and Headquarters roles. Fluent in English and German is required.

Qualifikationen

• Passion for fashion.
• Customer-oriented approach.
• Expertise in Retail Sales.
• Strong interpersonal, organizational, and communication skills.
• Fluent in English and German.

Aufgaben

• Create and update training manuals for physical retail applications and processes.
• Promote and develop the use of digital technologies in training and process management.
• Identify, develop and update Key Users across Group companies/regions to train end users.
• Organize and carry out training sessions for Store or Headquarters roles.
• Analyze policy and procedure alignment between Store and Headquarters when requested.

Kenntnisse

Retail sales

Interpersonal skills

Organizational skills

Communication skills

English and German

Jobbeschreibung

Would you like to join our Max Mara Munich Store as Retail Training Specialist In-Store?

The Retail Training Specialist In-Store is responsible for ensuring the achievement of the objectives assigned in terms of training the sales team. The main objectives of the position are: 1) to ensure the development of sales personnel on product knowledge and service style, aimed at achieving commercial objectives; 2) assist the consumer in her shop experience within the store, and achieve the assigned turnover objectives.

You’ll be in charge of:

• Creates and updates training manuals relating to the applications and processes adopted by physical Retail
• Promotes , adopts and develops the use of digital technologies within its function in relation to both process management and in relations with internal and external interlocutors involved in the business
• Identifies, develops and updates constantly train the Key Users at the various companies and Regions of the Group with reference to the physical Retail processes, so that they are in turn able to train the end users
• Organizes and carries out specific training sessions on Store or Headquarters roles
• Performs or supports, upon request of the Customer, analyzes to verify the correspondence of policies or procedures both on the Store and Headquarters sides

If you:

• Passion for fashion
• Customer-oriented approach
• Expertise in Retail Sales
• Strong interpersonal, organizational, and communication skills
• Fluent in English and German language

Join US!

About Max Mara Fashion Group

Max Mara Fashion Group is recognized throughout the world as the precursor of modern pret-à-porter fashion.

The Company was founded in 1951 with the aim of offering “haute de gamme” feminine clothing, produced according to excellent industrial processes.

Passion, commitment and tradition have created a unique fashion style:

• 9 main brands
• 60+ fashion collections every season
• 14.000.000+ clothes sold every year
• 2.500+ single-brand shops
• 10.000+ multi-brand shops
• 27 languages spoken in the Max Mara Fashion Group world
• 5.500+ employees in the world

Our ecosystem is made of 44 Depts, including Fashion Design, Marketing & Sales, Operations, Retail, Stores, ICT, Architecture Design, Economics, BI, etc.

The Digital Division was the latest department to be established in 2013, with the aim of integrating the company's digital assets, as well as solutions and services related to e-commerce and digital marketing.

Discover your potential and your substance with a career at MMFG, where work means passion, embracing new challenges, learning from each other, sharing a vision, teamwork and making it come true!

Max Mara Fashion Group is an equal opportunity employer. Everyone is welcome!