Director, Retail Digital & Consumer Experience

Talent & Consult Ltd; Germany (OH); Hybrid; USD 81,329 - 104,566; Full time

Benefits offered by this job

Opportunities to lead impactful projects

Exposure to diverse markets

Supportive, innovative culture

Job summary

A leading retail consulting firm is seeking an experienced leader to shape consumer journeys and digital experiences in the retail sector. The ideal candidate will have a university degree and at least 6 years of retail operations experience, along with strong management capabilities. This role offers opportunities to lead impactful projects in a dynamic environment and collaborate with global teams.

Qualifications

• At least 6 years of experience in retail operations and a minimum of 2 years managing teams.
• Proven ability to manage initiatives in large, diverse organizations.
• High commercial acumen with expertise in Omni-channel, sales, digital, or finance.

Responsibilities

• Develop and implement strategies to enhance the retail consumer journey.
• Drive key initiatives such as Net Promoter Score (NPS) and loyalty programs.
• Collaborate with senior executives to manage communication and implementation plans.

Skills

Retail operations management

Change management

Commercial acumen

Digital innovation

Presentation skills

Fluency in English

Education

University degree in sales, business, economics, or digital fields

Tools

MS Office

Job description

Category: Retail & Consumer Experience
Industry: Sporting Goods
Location: Herzogenaurach, Germany

About the Role

Step into a leadership role where you will shape the consumer journey and digital experiences across concept, franchise, and outlet stores. This role is pivotal in driving loyalty, enhancing in-store operations, and leveraging consumer insights to develop impactful strategies aligned with the ambitions of the European retail market.

Key Responsibilities

• Develop and implement strategies to enhance the retail consumer journey and in-store experiences.
• Drive key initiatives such as Net Promoter Score (NPS), loyalty programs, checkout solutions, and digital innovations.
• Build and maintain frameworks for Retail Digital & Consumer Experience aligned with regional strategies.
• Collaborate with senior executives to manage communication and implementation plans for initiatives.
• Lead change management strategies to ensure successful project implementation and operations.
• Monitor key initiatives, assess their impact, and optimize strategies for progress toward strategic goals.

Key Relationships

• Europe Retail Back Office Leads and Cluster Leads
• District Managers and Store Managers
• E-commerce and cross-functional global teams

Qualifications

• University degree in sales, business, economics, or digital fields.
• At least 6 years of experience in retail operations and a minimum of 2 years managing teams.
• Proven ability to manage initiatives in large, diverse organizations.
• High commercial acumen with expertise in Omni-channel, Sales, Digital, or Finance.
• Advanced proficiency in MS Office and strong presentation skills.
• Fluent in English; additional European languages are advantageous.

What We Offer

• Opportunities to lead impactful projects within the dynamic fashion and luxury retail industry.
• Exposure to diverse markets and collaboration with global teams.
• A supportive, innovative culture fostering professional and personal growth.

Benefits

All our clients offer you a variety of benefits and advantages of a successful, growing, and global environment. We are excited to share those benefits with you when we talk to you!

Application Process

Ready to shape the future of retail and consumer experiences? Apply now and be part of a dynamic and innovative team driving excellence in the fashion and luxury retail industry.

Apply Now

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