Resuscitation Program Manager, 18 Month Contract

Jobtailor; Deutschland; Vor Ort; EUR 65.000 - 90.000; Vollzeit

Zusammenfassung

Heart & Stroke is seeking a regional Stakeholder Engagement Lead to strengthen relationships with instructors, training providers and partners, and to guide engagement strategies across the region.

You will monitor delivery, manage performance, support program updates, and ensure documentation and QA standards. The role requires 5–7 years in relationship management or sales, with a background in healthcare training and a relevant degree.

Qualifikationen

• Minimum 5–7 years’ experience in relationship management, sales or business development in health care or training sectors.
• Instructor certification (Heart & Stroke) or other instructional experience is an asset.
• Experience in marketing and communication is an asset.
• Knowledge of provincial healthcare systems and resuscitation training agencies is an asset.
• Experience in not-for-profit sectors is an asset.
• Bachelor’s degree in business, health science or related field; equivalent combination considered.
• Certificate or training in adult education is preferred.

Aufgaben

• Build understanding of customers, instructors and training providers to inform engagement strategies.
• Develop and manage relationships with key stakeholders, including instructors and centers.
• Lead engagement with priority partners and guide regional activities.
• Identify risks and opportunities to strengthen engagement and retention.
• Document stakeholder interactions and outcomes in Salesforce CRM.
• Monitor program delivery using the Resuscitation portal and PowerBI dashboards.
• Foster collaboration and cross-functional relationships across regions.
• Represent Heart & Stroke externally, upholding standards and values.

Kenntnisse

Relationship management

Sales

Business development

Health care

CPR training

Marketing

Communication

Healthcare systems knowledge

Not-for-profit experience

Ausbildung

Bachelor's degree in business, health science or related field

Jobbeschreibung

Responsibilities

• Build a strong understanding of customers, instructors and training providers to inform engagement strategies and program support.
• Develop and manage relationships with key stakeholders, including high-performing instructors, training centres and institutional partners.
• Lead engagement with priority and high-value stakeholders, and guide broader regional engagement activities.
• Identify network risks and opportunities, and implement plans to strengthen engagement, performance and retention.
• Document stakeholder interactions, insights and outcomes accurately and on time in Salesforce CRM.
• Maintain strong knowledge of Heart & Stroke resuscitation programs, standards and policies to support consistent regional application.
• Communicate the value and application of offerings across stakeholder contexts.
• Support program updates, initiatives and improvements aligned with national direction.
• Guide stakeholders on program requirements, standards and best practices.
• Monitor program delivery and performance using the Resuscitation portal, Salesforce and PowerBI dashboards.
• Develop regional plans to grow adoption, network reach and impact.
• Advance partner opportunities aligned with organizational priorities and goals.
• Grow the instructor network by identifying and developing high-performing individuals.
• Stay current on trends, stakeholder needs and external factors affecting program delivery.
• Use performance trends and KPIs to adjust strategies and support sustainable growth.
• Oversee Quality Assurance & Issue Resolution for a defined region.
• Lead or oversee complex complaints and escalations in line with program policies.
• Assess risk and determine actions, including escalation when needed.
• Ensure documentation is complete, accurate and aligned with standards.
• Address performance issues and support corrective actions, including instructor deactivations when required.
• Guide stakeholders to support effective delivery and positive outcomes.
• Navigate complex stakeholder situations with a solutions-focused approach.
• Foster network collaboration and communities of practice where appropriate.
• Represent Heart & Stroke externally, reinforcing values, standards and expectations.
• Provide leadership, coaching and guidance to internal stakeholders.
• Support team development and capability building.
• Build strong cross-functional relationships.
• Maintain strong collaboration and alignment with the Resuscitation Support Centre (RSC).
• Align priorities and resources to meet regional objectives.
• Collaborate across regions to support consistency and new team member integration.

Requirements

• Minimum of 5-7 years’ experience in a relationship management, sales or business development role, preferably in the health care, CPR or first aid training marketplace, or a combination of equivalent experience.
• Heart & Stroke Instructor certification and/or other agency instructional experience is an asset.
• Experience in marketing and communication would be an asset.
• Knowledge of provincial healthcare systems and resuscitation training agencies is an asset.
• Experience working in the health care field would be an asset.
• Experience in the not-for-profit sector would be an asset.
• Bachelor’s degree in business, health science or a related field.
• An equivalent combination of education and experience will be considered.
• Certificate or training in adult education is preferred.