Representative, Customer Experience (f/m/d) - B2B Spain

Pandora; Hamburg; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading jewelry distribution firm in Hamburg is seeking a Representative for Customer Experience B2B. This role demands a commitment to delivering exceptional customer service across various platforms. Candidates must be fluent in Spanish and English and preferably speak Italian. The successful applicant will enjoy a vibrant work environment with excellent benefits, including a gross salary of €2,530 per month and flexible working options.

Leistungen

Employee discounts on products

Free breakfast and lunch

Free monthly massage

Discounted cultural and sporting events ticket access

Company pension scheme

Flexible working time

Cooperation with corporate benefits

Qualifikationen

• Experience in a customer-facing role is an advantage.
• Strong written and verbal communication skills are essential.
• Basic knowledge of MS Office 365 is required.

Aufgaben

• Deliver proactive customer service via email and calls.
• Resolve inquiries professionally.
• Support communication with Distribution Centre functions.

Kenntnisse

Customer-facing experience

Motivation and engagement

Fluent English verbal and written skills

Native level Spanish speaker

Near native Italian speaker

Communication skills

Resilience under stress

Teamwork skills

Reliability

Basic knowledge of MS Office 365

Tools

Zendesk

SFSC

ERP system

Jobbeschreibung

Overview

There is a lot of logistical know-how behind every beautiful piece of jewelry. Pandora EMEA Distribution Center GmbH, a company of the Pandora Group based in Hamburg-Moorfleet, is dedicated to delivering beautiful things to people. Since 2011, our mission has been to bring beautiful things to people. Our distribution center is a pioneering logistics center with the highest sustainability standards, geared toward efficient processes. From here we ship our goods quickly, safely and reliably to 69 countries in Europe, the Middle East and Africa. We are diverse, with about 240 employees from over 40 nationalities who provide special moments to countless customers daily, both through Pandora stores and direct contact with end customers via the online shop, including engravings and stylish gift packaging.

For our distribution center in Hamburg-Moorfleet, we are looking for energetic people who will ensure that wishes come true throughout the EMEA region. Join us now as

Representative, Customer Experience B2B (m/f/d)

Hamburg | Fulltime

Let’s DELIVER together:

The customer relations representative working on the B2B function is responsible for delivering a class-leading customer service experience to our stores, partners and local market teams, ensuring a positive experience across all communication channels, including phone, email and other platforms.

This role focuses on resolving customer enquiries efficiently, maintaining service quality, and ensuring high satisfaction through effective communication and problem-solving. The representative will also contribute to process optimisation, providing feedback and supporting continuous improvement initiatives that align with business goals.

In this role the customer relation representative is a bridge between different stakeholders of the organization and, with a customer-first mindset, looks at enquiries in an end-to-end approach.

Responsibilities

• You are the first point of contact to handle communications via email and calls, delivering proactive customer service and feedback to inquiries within promised response times
• You handle and resolve inquiries in a professional manner following established policies in different languages
• You support communications with our Distribution Centre functions to ensure prompt and accurate information sharing to all relevant teams
• You have the ability to work independently, while having a strong team ethos with a can-do approach
• You understand the processes and customers’ needs of the markets in support, and are able to adapt these to ensure high customer satisfaction

What we DREAM of – Qualifications

• You have experience in a customer-facing role, which is an advantage – virtual or in-person
• You have high motivation and engagement
• You are a native level Spanish speaker and possess fluent verbal and written skills in English
• Speaking Italian at a near native level is a plus
• You have strong written and verbal communication skills
• You show resilience under stress and great teamwork skills
• You are reliable and have a strong can-do attitude
• You have basic knowledge of MS Office 365
• You have working knowledge of Zendesk or SFSC, and an ERP system is desirable

We CARE about you

Join our dynamic and international environment and share our values with us: WE DREAM, WE CARE, WE DARE and WE DELIVER. Our corporate culture is characterized by mutual respect, tolerance, appreciation, and willingness to perform.

As part of our Pandora family, you are an integral part of our success. We offer you a fair salary of 2,530 € gross/month, a modern workplace, many opportunities for personal and professional development, and attractive additional benefits – a package full of gems for you:

• Internationally successful company with a flat hierarchy
• A highly motivated team with a can-do attitude
• Employee discounts on Pandora products
• Free breakfast and lunch and free drinks
• Free monthly massage
• Cooperation with corporate benefits and free access to a benefits portal for discounted tickets for sport, culture events, and corporate deals
• Company subsidized public transport ticket
• Company pension scheme with an attractive employer contribution and insurance package
• Flexible working time with opportunities for mobile working and Mobile Working Kit Allowance

We love to celebrate special moments together that matter to us, such as your birthday, a day of special leave, or company events in the summer and at Christmas.

How to apply

We DARE you to apply: Do you want to make the world more beautiful? Then simply apply via our career portal. More information? Find out everything about Pandora as an employer here.

It is important to us that everyone feels they belong with us, regardless of ethnic origin, gender, disability, religion, ideology, age, or sexual identity.

Pandora EMEA Distribution Center • Bredowstraße 34 • 22113 Hamburg • pandoragroup.com