Rep Service Clients III

Medtronic plc; Meerbusch; Hybrid; EUR 43.000 - 64.000; Vollzeit

Benefits dieser Stelle

Hybrid work arrangement

Competitive salary

Medtronic Incentive Plan (MIP)

Zusammenfassung

Medtronic plc in Meerbusch, Germany, is seeking Customer Care Representatives to support service and repair processes for medical devices. You will coordinate service requests, quotations and orders while ensuring excellent customer experience and timely problem resolution.

The role emphasizes compliance in a regulated MedTech setting and collaboration with cross-functional teams. Based in Meerbusch with a hybrid work arrangement, some travel may be required for meetings and training.

Qualifikationen

• High School Diploma and 4 years of relevant experience in customer service, operations, service support or a related environment.
• Professional proficiency in English and French, both written and verbal.
• Additional proficiency in Italian or German is a plus.
• Experience with ERP/CRM systems such as SAP or Salesforce and MS Office.
• Ability to manage multiple priorities with high attention to detail.

Aufgaben

• Act as the primary point of contact for customers throughout the service and repair journey.
• Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience.
• Collaborate with service engineers, repair centers, logistics teams and other internal stakeholders to resolve issues.
• Handle customer escalations and ensure timely resolution and follow-up.
• Support quality and compliance in a highly regulated MedTech environment.

Kenntnisse

English proficiency

French proficiency

German language beneficial

Ausbildung

High School Diploma

Tools

SAP

Salesforce

Microsoft Office

Jobbeschreibung

## Rep Service Clients IIIPostuler: Mode de travail Flexible Work Arrangement: Mollsfeld, Meerbusch, Germany: Warsaw, Mazowieckie, Poland: Heerlen, Limburg, Netherlands: Temps plein: Offre publiée aujourd'hui: R78297Chez Medtronic, vous pouvez entamer une longue carrière d’exploration et d’innovation tout en aidant à soutenir l’accès aux soins de santé et l’équité pour tous. Vous dirigerez avec détermination en surmontant les obstacles à l’innovation dans un monde davantage connecté et compatissant.**Journée type**As we are building our new in-house Service & Repair Customer Care organization, we are looking for Customer Care Representatives who are passionate about delivering exceptional services and who thrive in a fast-moving environment. This is more than a traditional customer service role. You will become a trusted partner for customers, helping ensure that medical devices are repaired, maintained, and returned to service as quickly and efficiently as possible. Your work will directly support healthcare providers and ultimately contribute to patient care. Your work will directly support healthcare providers and ultimately contribute to patient care. Whether you're starting your career, bringing experience from another field, or already an experienced customer care professional, we're looking for people with a customer-first mindset, curiosity, ownership, and a willingness to learn and grow. This position is based in Meerbusch and follows a hybrid work arrangement, with a combination of office-based and remote work. Travel is expected to be minimal and primarily associated with business meetings, training, or organizational initiatives.**Primary Responsibilities*** Act as the primary point of contact for customers throughout the service and repair journey* Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience* Collaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues* Handle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-up* Support quality and compliance requirements in a highly regulated MedTech environment.* Contribute to process improvements and continuous improvement initiatives* Participate in projects, system enhancements and User Acceptance Testing (UAT) activities to help improve the tools and processes we use every day **Required Qualifications*** High School Diploma and 4 years of relevant experience in customer service, operations, service support or a related environment* Professional proficiency in English and French, both written and verbal* Additional proficiency in Italian or German is a plus* Experience managing multiple priorities while maintaining a high level of accuracy and attention to detail* Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.* Experience working within established processes and procedures in an operational environment **Preferred Qualifications*** Experience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industries* Experience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or Salesforce* Proficiency in an additional European language* Experience managing customer escalations or complex customer inquiries* Experience participating in process improvement initiatives, projects, or User Acceptance Testing (UAT) activitiesExigences physiques du posteLes déclarations ci-dessus visent à décrire la nature générale et le niveau du travail effectué par les employés affectés à ce poste, mais elles ne constituent pas une liste exhaustive de toutes les responsabilités et compétences requises pour ce poste.**Alerte de fraude au recrutement** Nous avons pris connaissance de l’existence d’arnaques de type phishing visant les personnes à la recherche d’un emploi. Veuillez garder les points suivants à l’esprit : Postulez uniquement via les canaux officiels de Medtronic. Toutes les communications légitimes de recrutement de Medtronic proviennent de plateformes Medtronic approuvées et d’adresses e-mail officielles se terminant par @medtronic.com. Medtronic ne demande jamais de paiement ni d’informations personnelles sensibles (telles que des coordonnées bancaires ou des informations de sécurité sociale) au cours des premières étapes du processus de recrutement. Toute demande de ce type n’est pas légitime. Si vous recevez un message suspect prétendant provenir de Medtronic, n’y répondez pas, ne cliquez sur aucun lien et n’ouvrez aucune pièce jointe. Si vous avez des questions ou des préoccupations concernant l’authenticité d’une communication prétendument faite par ou au nom de Medtronic, veuillez nous contacter immédiatement à l’adresse [e-mail].**Avantages sociaux et rémunération****Medtronic offre un salaire compétitif et un ensemble d’avantages sociaux flexibles** Le cœur de nos valeurs est animé par un engagement envers nos employés. Nous saluons leurs contributions et partageons avec eux le succès qu’ils ont contribué à créer. Nous offrons un large éventail d’avantages, de ressources et de régimes de rémunération concurrentiels conçus pour vous soutenir à chaque étape de votre carrière et de votre vie personnelle.Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Germany: 42,640.00 EUR - 63,960.00 EUR | Netherlands: 40,000.00 EUR - 60,000.00 EUR | Poland: 88,000.00 PLN - 132,000.00 PLN |This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).