Customer Care Representative (m/f/d)

Remotely; Meerbusch; Hybrid; EUR 39.000 - 58.000; Vollzeit

Zusammenfassung

Medtronic, based in Meerbusch, Germany, seeks a Customer Care Representative for its new Service & Repair organization. The role blends office and remote work with minimal travel and focuses on delivering exceptional customer experiences throughout the service and repair journey.

You will partner with engineers, repair centers, and logistics to resolve issues, manage requests, and uphold quality in a highly regulated MedTech environment.

Qualifikationen

• High School Diploma and 2 years of relevant experience in customer service, operations, service support or a related environment
• Professional proficiency in English and German, both written and verbal
• Experience managing multiple priorities while maintaining a high level of accuracy and attention to detail
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Experience working within established processes and procedures in an operational environment

Aufgaben

• Act as the primary point of contact for customers throughout the service and repair journey
• Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience
• Collaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues
• Handle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-up
• Support quality and compliance requirements in a highly regulated MedTech environment.
• Contribute to process improvements and continuous improvement initiatives
• Participate in projects, system enhancements and User Acceptance Testing (UAT) activities to help improve the tools and processes we use every day

Kenntnisse

English (Professional)

German (Professional)

Attention to detail

Customer focus

Ausbildung

High School Diploma

2 years relevant experience

Tools

Microsoft Office (Outlook, Excel, Word)

ERP/CRM systems (SAP, Salesforce)

Jobbeschreibung

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first --- developing innovative medical technologies that improve the lives of 72 million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

As we are building our new in-house Service & Repair Customer Care organization, we are looking for Customer Care Representatives who are passionate about delivering exceptional services and who thrive in a fast-moving environment.

This is more than a traditional customer service role. You will become a trusted partner for customers, helping ensure that medical devices are repaired, maintained, and returned to service as quickly and efficiently as possible. Your work will directly support healthcare providers and ultimately contribute to patient care.

Your work will directly support healthcare providers and ultimately contribute to patient care.

Whether you're starting your career, bringing experience from another field, or already an experienced customer care professional, we're looking for people with a customer-first mindset, curiosity, ownership, and a willingness to learn and grow.

This position is based in Meerbusch and follows a hybrid work arrangement, with a combination of office-based and remote work. Travel is expected to be minimal and primarily associated with business meetings, training, or organizational initiatives.

Primary Responsibilities

• Act as the primary point of contact for customers throughout the service and repair journey
• Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience
• Collaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues
• Handle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-up
• Support quality and compliance requirements in a highly regulated MedTech environment.
• Contribute to process improvements and continuous improvement initiatives
• Participate in projects, system enhancements and User Acceptance Testing (UAT) activities to help improve the tools and processes we use every day

Required Qualifications

• High School Diploma and 2 years of relevant experience in customer service, operations, service support or a related environment
• Professional proficiency in English and German, both written and verbal
• Experience managing multiple priorities while maintaining a high level of accuracy and attention to detail
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Experience working within established processes and procedures in an operational environment

Preferred Qualifications

• Experience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industries
• Experience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or Salesforce
• Proficiency in an additional European language
• Experience managing customer escalations or complex customer inquiries
• Experience participating in process improvement initiatives, projects, or User Acceptance Testing (UAT) activities

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Germany: 38,800.00 EUR - 58,200.00 EUR |

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).