Regional Service Manager

ADP, Inc.; Deutschland; On-site; EUR 85,000 - 110,000; Full time

Job summary

TARGAN is seeking a Regional Service Manager to lead regional field service enablement, training oversight, and operational readiness across Germany. The role involves hands-on service at customer hatcheries, coordination with engineering and manufacturing, and driving KPI-based improvements.

You will manage a regional team of field service professionals, oversee training programs, and ensure processes and documentation reflect current products and procedures.

Qualifications

• Bachelor’s degree in engineering, business, or related field (or equivalent experience).
• 7+ years of experience in field service, engineering, maintenance, or related roles.
• Minimum 3 years of experience managing or supervising direct reports.
• Advanced proficiency in Microsoft Office (Excel, Word, Outlook).
• Valid driver’s license and ability to meet travel requirements.
• Fluency in English required.

Responsibilities

• Manage regional field training program development, execution, and onboarding.
• Reduce door-to-floor time while maintaining safety and quality.
• Deliver technical training for field service personnel, customers, and partners onsite and remotely.
• Coordinate with Engineering, Manufacturing, Systems Engineering, and R&D to align training materials with current products and procedures.
• Define, track, and report training and service enablement KPIs.
• Review and update SOPs, work instructions, and field service documentation.
• Manage deviations, CAPAs, and change controls.
• Oversee regional field service operations and hatchery coverage.
• Hire, onboard, and manage regional Field Service Technicians.
• Conduct 1:1 meetings and KPI reviews; support skills development.
• Manage regional field inventory processes and asset control.

Skills

Field service management

Technical training oversight

Documentation control

Onsite service execution

Customer hatcheries

Travel coordination

KPI reporting

Leadership

Education

Bachelor’s degree in engineering, business

Tools

Microsoft Office

Job description

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Regional Service Manager

Full Time Management Germany, DE

4 days ago Requisition ID: 1088

Position Summary

The Regional Service Manager is responsible for managing and executing regional field service enablement and operational readiness in alignment with TARGAN’s service standards and field operations strategy. This role combines field service management, technical training oversight, documentation control, and onsite service execution, with significant time spent at customer hatcheries supporting installations, training, and service activities.

Key Job Responsibilities

Service & Training Management

• Manage the development, execution, and continuous improvement of the regional field training program, including new hire orientation, onboarding, systems access, and ongoing technical training.
• Manage changes to training programs to reduce door-to-floor time while maintaining training quality, safety, and consistency.
• Manage and deliver technical training for TARGAN field service personnel, customers, and commercial partners, both remotely and onsite at hatchery locations.
• Coordinate with Engineering, Manufacturing, Systems Engineering, and R&D to ensure training materials accurately reflect current products, tools, and field service procedures.
• Define, track, and report training and service enablement KPIs to measure program effectiveness and technician readiness.

Documentation, Quality & Process Control

• Manage the review, maintenance, and updates of SOPs, Work Instructions, and field service documentation.
• Work with internal teams to manage Deviations, CAPAs, and Change Controls, ensuring actions are documented, appropriate, and completed on time.
• Manage quality, reliability, and process improvement initiatives focused on standardization and field execution.

Regional Field Service Operations Management

• Manage day-to-day regional field service operations to ensure consistent and timely onsite service support aligned with TARGAN standards.
• Manage regional field schedules to ensure proper hatchery coverage and service execution.
• Hire, onboard, and manage a regional team of Field Service Technicians (FSTs).
• Manage technician performance through routine 1:1 meetings, KPI reviews, skills assessments, and corrective or developmental actions.
• Manage technical and soft-skill training for FSTs to align with the installed product base.
• Coordinate monthly operational reviews with Call Center and Technical Support teams focused on execution and process improvement.
• Manage regional field inventory processes, including reporting, cycle counts, and asset control.

Travel & Onsite Execution

• Travel 30–40% locally and overnight to manage onsite service activities, installations, training, and escalations at customer hatcheries.
• Manage onsite service execution during installations, complex service events, and recovery activities.
• Support service operations Monday–Friday and holidays; occasional weekend support may be required based on operational needs.
• Demonstrated experience managing field service or technical operations teams
• Proven experience managing and developing field-based direct reports
• Strong ability to manage technical problem-solving in complex operating environments
• Experience managing standardized processes, documentation, and training programs
• Financial management experience including budgeting, cost tracking, and forecasting
• Strong analytic, organizational, and documentation skills
• Ability to manage multiple priorities in a fast-paced, field-driven environment
• Self-motivated, execution-focused, and results-oriented

Education and Experience Requirements

• Bachelor’s degree in engineering, business, or related field (or equivalent experience)
• 7+ years of experience in field service, engineering, maintenance, or related roles
• Minimum 3 years of experience managing or supervising direct reports
• Advanced proficiency in Microsoft Office (Excel, Word, Outlook)
• Valid driver’s license and ability to meet travel requirements
• Fluency in English required

Working Conditions :

• Work performed in office environments and customer hatchery facilities
• Regular exposure to live production environments, including working with birds
• Occasional lifting up to 50 lbs.
• Work performed across offices, manufacturing floors, warehouses, and hatcheries
• Travel: Up to 30–40%, including regular onsite time at customer hatcheries (some weekends, holidays, and international travel)