Regional Director of Operations

The Hospitality Tribune; Dresden; Hybrid; EUR 100,000 - 110,000; Full time

Job summary

The Hospitality Tribune is seeking a Regional Director of Operations to lead a multi-property portfolio of urban aparthotels across Germany. You will drive guest satisfaction, financial performance, and leadership development while working with General Managers to improve property results and online reputation.

This role requires fluent German and English, a proven track record in multi-property leadership, and willingness to travel across Germany and to Poland and Austria as the portfolio

Qualifications

• Five years of multi-property leadership experience (e.g., Regional Operations Director, Cluster GM, or similar).
• Proven track record leading operations across multiple hotels or aparthotels.
• Fluent German and English; both non-negotiable.
• Booking.com score of 8.8+ at property/portfolio with strong guest-review performance.
• Experience managing F&B operations.
• Strong budgeting, forecasting, and operational efficiency skills.
• Track record of developing General Managers and building engaged, accountable teams.
• Experience supporting openings, growth, and organizational change.
• Knowledge of European hospitality markets; knowledge of Polish market is a plus.
• Willingness to travel frequently across Germany and to Poland and Austria.

Responsibilities

• Lead operational performance across a multi-property portfolio, partnering with General Managers and local teams.
• Set accountability for guest satisfaction, service quality, and online review performance.
• Build operational plans to improve financial results, efficiency, consistency, and guest experience.
• Oversee budgets, forecasting, revenue performance, and profitability across properties.
• Support General Managers in analysing guest feedback, identifying root causes, and delivering measurable improvements.
• Provide leadership on F&B operations, ensuring strong guest experiences and commercial performance.
• Work with Sales, Marketing, Finance, HR, and F&B teams to strengthen property performance and loyalty.
• Lead readiness for new openings in Warsaw and Vienna, ensuring teams, systems, standards are in place.
• Develop and retain high-performing teams, supporting succession planning and leadership growth.
• Adapt priorities to local market conditions while maintaining brand standards.

Skills

Multi-property leadership

Hotel/aparthotel operations

Budgeting & forecasting

Guest experience

F&B operations

Leadership development

Openings support

Travel willingness

German language

English language

Job description

Regional Director of Operations

Start: ASAP

Languages: German Fluent ( non negotiable) and English

Location: Frankfurt, Dresden ,Leipzig, Heidelberg, Berlin

Salary: €100.000 – €110.000 + bonus

Travel: Frequent travel between German properties, with future travel to Poland and Austria

I am seeking an experienced Regional Operations Director to lead a multi-property portfolio of urban aparthotels across Germany, with responsibility expanding to new openings in Warsaw in 2027 and Vienna in 2028.

The role will oversee hotel operations, financial performance, guest experience, and leadership development across multiple properties.

You will work closely with General Managers, ensuring they own and improve their property results, particularly guest feedback and online reputation.

Candidates must also demonstrate strong guest-review performance: a current Booking.com score of 8.8 or higher at the property or portfolio level is a mandatory qualification threshold. Candidates with scores below 8.8 will not be considered.

What You’ll Do

• Lead operational performance across a multi-property portfolio, partnering with General Managers and local teams.
• Set clear accountability for guest satisfaction, service quality, and online review performance.
• Build operational plans that improve financial results, efficiency, consistency, and guest experience.
• Oversee budgets, forecasting, revenue performance, and profitability across properties.
• Support General Managers in analysing guest feedback, identifying root causes, and delivering measurable improvements.
• Provide leadership on F&B operations, ensuring strong guest experiences and commercial performance.
• Work with Sales, Marketing, Finance, HR, and F&B teams to strengthen property performance and customer loyalty.
• Lead operational readiness for new openings in Warsaw and Vienna, ensuring teams, systems, and standards are in place.
• Develop and retain high-performing teams, supporting succession planning and leadership growth.
• Adapt operational priorities to local market conditions while maintaining consistent brand standards.

What You’ll Bring

• At least five years of multi-property leadership experience, such as Regional Operations Director, Cluster General Manager, or a comparable senior role.
• A proven record of leading operations across multiple hotels or aparthotels.
• Fluent German and English; both are non-negotiable.
• A current Booking.com score of 8.8 or higher at the property or portfolio level, supported by evidence of strong guest-review performance.
• Experience managing F&B operations.
• Strong financial skills, including budgeting, forecasting, and improving operational efficiency.
• A track record of developing General Managers and building engaged, accountable teams.
• Experience supporting openings, growth, and organisational change.
• Strong knowledge of European hospitality markets; knowledge of the Polish market is an advantage.
• Willingness to travel frequently across Germany and, as the portfolio expands, to Poland and Austria.

Leadership Approach

You are a visible, hands-on leader who sets clear expectations, coaches General Managers, and uses guest feedback and operating results to guide improvement. You combine strategic judgement with practical problem-solving and are comfortable leading teams through growth and change.

Seniority Level

Director

Industry

• Hospitality
• Hotels and Motels

Employment Type

Full-time

Skills

• Sales
• Readiness
• Operational Planning
• English
• Succession Planning
• Hospitality Industry
• Online Content
• Operational Efficiency
• Financial Results