Regional After-Sales Supervisor (m/w/d)

Beatbot Europe; Baden-Württemberg; On-site; EUR 55,000 - 85,000; Full time

Job summary

Beatbot Europe is seeking an After-Sales Supervisor to own the regional B2B after-sales ecosystem, bridging dealers and third-party service providers with the HQ after-sales team. You will build and operate a dual-path model for dealer self-service and third-party providers, acting as the single regional entry point for cases.

You will coordinate internal resources by issue type, deliver training with certification, and manage spare parts and reverse logistics across Europe.

Qualifications

• 3–5 years in after-sales management or technical support.
• Experience with OMS/ERP/CRM systems.
• Willingness to travel across Europe; onboarding in China.
• Bachelor's degree or above.

Responsibilities

• Build and operate a dual-path after-sales model for dealers and third-party providers.
• Act as single regional entry point for after-sales cases and coordinate resources.
• Deliver technical and troubleshooting training with certifications.
• Manage spare parts, reverse logistics, and local warehousing or third-party repairs.
• Own complaint classification, root-cause analysis and closure; feed issues to HQ.
• Manage third-party providers: onboarding, authorization, settlements, KPIs, exits.
• Track NPS and after-sales cost ratio; report monthly.

Skills

After-sales management

Customer relationship mgmt

Technical troubleshooting

Oms/ERP/CRM systems

Fluent Chinese

Fluent German/English

Education

Bachelor's degree

Job description

We are building our European business and looking for an After-Sales Supervisor to own the regional B2B after-sales ecosystem — bridging dealers and third-party service providers with our HQ after-sales team.

Key Responsibilities

• Build and operate a dual-path after-sales model (dealer self-service + third-party service providers) with clear escalation and closed-loop handling.
• Act as the single regional entry point for dealer and service provider after-sales cases; coordinate internal resources by issue type.
• Deliver technical and troubleshooting training to dealers and service providers, with certification and assessment to enable local resolution of the majority of issues.
• Manage spare parts and reverse logistics (European local warehouse / third-party repairers), including graded safety stock and cost ownership.
• Own B2B customer complaint classification, root-cause analysis and closure; feed quality issues back to product and HQ.
• Manage third-party service providers: onboarding, authorization, settlement, service standards, KPIs and exit mechanism.
• Track NPS / customer satisfaction and after-sales cost ratio, reporting monthly.

What We are Looking For

• Fluent Chinese (working directly with HQ after-sales team) plus fluent German or English.
• 3–5 years in after-sales management, technical support or channel service, with technical aptitude (TBS troubleshooting, log analysis).
• Combined technical, commercial, inventory and system (OMS/ERP/CRM) skills; strong partner relationship management.
• Willingness to travel across Europe; initial onboarding and training in China (~1 month).
• Bachelor's degree or above.

Nice to Have

• Outdoor living / home appliance / consumer electronics industry experience.
• Experience managing third-party service networks.
• Cross-cultural experience working with a China-based HQ.