Receptionist (m/w/d)

Altstadthotel Arch; Regensburg; Sur place; EUR 29 000 - 36 000; Plein temps

Avantages offerts par ce poste

Employee benefits

Central location with good public-tras

Résumé du poste

Altstadthotel Arch, located in Regensburg's historic city centre, seeks active support at the reception to ensure smooth guest experiences for both business and leisure visitors.

The role requires hospitality training or reception experience, strong German and English, and a confident, team-oriented approach to busy front-desk situations. A varied workplace with opportunities to contribute ideas awaits.

Qualifications

• Completed training in the hotel industry or experience at a hotel reception
• Excellent German and English language skills
• Calm under pressure with guest-focused service
• Confident demeanor, team spirit and professional check-in/check-out
• Friendly, personalised guest support and advisory skills

Responsabilités

• Handle reservations, walk-ins and special guest requests
• Prepare accounts and manage cash handling and payments securely
• Coordinate closely with housekeeping for smooth operations
• Provide warm welcome and professional check-in/check-out for international guests
• Offer personalised guidance throughout the stay

Description du poste

Our small, friendly team in the heart of Regensburg's old town is looking for active support.

Our Altstadthotel Arch with its 89 guest rooms is located in the heart of Regensburg's historic city centre on Haidplatz. From a business stay in the capital of the Upper Palatinate to a tourist experience with the family in the historic streets of the city, our hotel is the ideal centre. A breakfast area and a small conference area round off the facilities on offer to our guests during a stay in one of the city's most traditional patrician houses.

What characterizes you

• Successfully completed training in the hotel industry or initial experience at the reception desk of a hotel
• Passion for service, an open nature and enjoyment of guest contact
• Confident demeanour, team spirit and ability to work under pressure - even in lively situations
• Very good knowledge of German and English, other languages an advantage
• Warm welcome and professional check-in / check-out for our international guests
• Personalised support and individual advice during the entire stay
• Competent processing of reservations, walk-ins and special guest requests
• Preparation of accounts as well as secure cash management and payment processing
• Close cooperation with housekeeping to ensure smooth operations

What makes you happy

• Employment in a permanent position
• Accurate electronic working time recording & working time account
• Tax-free bonuses for work on Sundays and public holidays
• A varied and exciting workplace with a motivated and committed team
• The opportunity to actively contribute ideas
• Employee benefits
• Central location with good public transport links