Project Manager – UX Research Vendor Operations

Jobtailor; Deutschland; Remote; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks an experienced program coordinator to guide UX researchers through vendor and procurement processes, owning engagements from intake through invoicing. You will manage a multi-project portfolio, coordinating with researchers, vendors, approvers, and leadership to keep work moving forward.

The role requires strong communication, data integrity, and the ability to drive improvements in intake-to-contract workflows.

Qualifikationen

• Bachelor’s degree required.
• 4+ years of experience in project coordination, project management, program management, procurement, vendor management, or operations.
• Demonstrated experience independently owning workstreams from beginning through completion.
• Proven ability to manage multiple concurrent projects across cross functional teams and external partners.
• Strong ability to maintain momentum across a high volume portfolio with minimal day to day supervision.
• Experience proactively communicating status, risks, and blockers through regular written updates.
• Demonstrated experience using AI tools to increase productivity, efficiency, and overall throughput.
• Strong written and verbal communication skills with the ability to adapt communication for peers, cross functional stakeholders, and senior leadership.
• Ability to exercise sound judgment and make decisions in ambiguous situations.
• English (Required)
• Must not require sponsorship to work in the US.

Aufgaben

• Serve as the primary point of contact and guide for UX Researchers navigating vendor and procurement processes
• Own UX Research vendor engagements from intake through SOW creation and execution, PO issuance, and invoicing
• Manage a portfolio of active engagements and ensure each case continues progressing toward completion
• Coordinate across researchers, contract associates, vendors, approvers, and leadership
• Proactively follow up with stakeholders and create urgency when actions or approvals are outstanding
• Identify blockers quickly, recommend solutions, escalation appropriately, and drive issues through resolution
• Provide proactive written updates to managers and stakeholders covering progress, risks, dependencies, and blockers
• Anticipate stakeholder needs and potential issues before they delay an engagement
• Maintain accurate KPI and SLA tracking and ensure strong data integrity
• Maintain vendor resources, process documentation, team wikis, and toolkits
• Identify recurring friction within the intake to contract process and recommend process improvements
• Manage projects associated with implementing process improvements
• Provide guidance regarding compliance policies associated with vendor engagements

Kenntnisse

Project Management

Vendor Management

SOW Creation

Data Integrity

AI Tools

KPI Tracking

SLA Tracking

Procurement

Stakeholder Communication

Cross-Functional Collaboration

Ausbildung

Bachelor’s degree

Jobbeschreibung

• Serve as the primary point of contact and guide for UX Researchers navigating vendor and procurement processes
• Own UX Research vendor engagements from intake through SOW creation and execution, PO issuance, and invoicing
• Manage a portfolio of active engagements and ensure each case continues progressing toward completion
• Coordinate across researchers, contract associates, vendors, approvers, and leadership
• Proactively follow up with stakeholders and create urgency when actions or approvals are outstanding
• Identify blockers quickly, recommend solutions, escalation appropriately, and drive issues through resolution
• Provide proactive written updates to managers and stakeholders covering progress, risks, dependencies, and blockers
• Anticipate stakeholder needs and potential issues before they delay an engagement
• Maintain accurate KPI and SLA tracking and ensure strong data integrity
• Maintain vendor resources, process documentation, team wikis, and toolkits
• Identify recurring friction within the intake to contract process and recommend process improvements
• Manage projects associated with implementing process improvements
• Provide guidance regarding compliance policies associated with vendor engagements

Requirements

• Bachelor’s degree
• 4 or more years of experience in project coordination, project management, program management, procurement, vendor management, or operations
• Demonstrated experience independently owning workstreams from beginning through completion
• Proven ability to manage multiple concurrent projects or cases across cross functional teams and external partners
• Strong ability to maintain momentum across a high volume portfolio with minimal day to day supervision
• Experience proactively communicating status, risks, and blockers through regular written updates
• Demonstrated experience using AI tools to increase productivity, efficiency, and overall throughput
• Strong written and verbal communication skills with the ability to adapt communication for peers, cross functional stakeholders, and senior leadership
• Ability to exercise sound judgment and make decisions in ambiguous situations
• Excellent organization, attention to detail, prioritization, and follow through
• English (Required)
• Must not require sponsorship to work in the US

Core Competencies

Demonstrates expertise in project coordination and vendor management, with a strong focus on maintaining momentum across multiple projects while ensuring compliance with procurement processes. Proficient in proactive communication and problem-solving to drive projects to completion.

Highest-signal resume keywords

• Project Coordination
• Vendor Management
• Process Improvement
• Stakeholder Communication
• KPI Tracking

Hard Skills

• Project Management
• Program Management
• Procurement
• Vendor Engagement
• SOW Creation
• Data Integrity
• AI Tools Utilization
• KPI Tracking
• SLA Tracking
• Process Documentation

Soft Skills

• Strong Communication Skills
• Attention to Detail
• Organizational Skills
• Problem-Solving
• Judgment in Ambiguous Situations

Industry Keywords

• Stakeholder Management
• Cross-Functional Teams
• Engagement Management
• Risk Management
• Operational Efficiency