Senior UX Designer

Jobtailor; Deutschland; Hybrid; EUR 70.000 - 110.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a senior UX/product/service designer to lead and shape experiences across enterprise platforms and developer-facing tools. You will run UX reviews, create workflows, and lead discovery sessions with cross-functional teams.

Impact will come from translating customer insights into actionable design outcomes, improving usability and adoption, and guiding end-to-end journeys in a fast-paced environment.

Qualifikationen

• 5+ years in UX/product/service design or related fields.
• Experience with enterprise applications and engineering tools.
• Strong UX research, usability testing, and customer-centered design.
• Ability to facilitate workshops and journey mapping sessions.
• Synthesizes feedback into actionable recommendations.
• Communicates well with technical and non-technical stakeholders.
• Balances strategic thinking with hands-on design work in a fast-paced setting.
• Experience with DevEx platforms and developer productivity tools.
• Experience supporting cloud, infrastructure, API, or security products.

Aufgaben

• Design and enhance user experiences across platforms and developer tools.
• Conduct UX reviews and provide usability recommendations.
• Create workflows, wireframes, prototypes, and concepts.
• Facilitate interviews, discovery sessions, and service design activities
• Analyze feedback and research to identify improvements
• Translate insights into design recommendations and product enhancements
• Partner with cross-functional teams to prioritize improvements
• Support design handoff, usability testing, and delivery collaboration
• Identify usability gaps and improve end-to-end journeys
• Contribute to experience strategy, governance, and measurement

Kenntnisse

UX design

UX research

Service design

Workshop facilitation

Journey mapping

Prototyping

Design systems

Communication

Collaboration

Strategic thinking

AI-assisted workflow design

DevEx/platform design

Tools

Mural

Collaboration tools

Engineering productivity tools

Cloud platforms

API products

Jobbeschreibung

• Design and enhance user experiences across engineering platforms, enterprise technology products, and developer-facing tools
• Conduct UX reviews and provide recommendations to improve usability, productivity, and adoption
• Create workflows, wireframes, prototypes, and experience concepts that simplify complex technical processes
• Facilitate customer interviews, discovery sessions, journey mapping workshops, and service design activities
• Analyze Voice of Customer feedback, experience metrics, and user research findings to identify improvement opportunities
• Translate customer insights into design recommendations and product enhancements
• Partner with Product, Engineering, Customer Success, and UX stakeholders to prioritize experience improvements
• Support implementation through design handoff, usability testing, and collaboration with delivery teams
• Identify usability gaps, friction points, and opportunities to improve end-to-end user journeys
• Contribute to experience strategy, governance, UX best practices, and measurement of user experience success

Requirements

• 5+ years of experience in UX design, product design, service design, or related disciplines
• Experience designing complex enterprise applications, engineering tools, or platform products
• Strong UX research, usability testing, and customer-centered design skills
• Experience facilitating workshops, journey mapping sessions, or service design initiatives
• Ability to synthesize customer feedback and translate insights into actionable recommendations
• Strong problem-solving skills with the ability to simplify complex workflows and user experiences
• Ability to work independently across multiple products, priorities, and stakeholder groups
• Strong communication and collaboration skills with technical and non-technical audiences
• Ability to balance strategic thinking with hands‑on design execution in a fast-paced environment
• Experience with Developer Experience (DevEx) platforms and engineering productivity tools
• Experience supporting cloud, infrastructure, API, security, or developer platform products
• Experience designing AI-assisted workflows, copilots, or intelligent user experiences
• Experience partnering with Customer Success, Voice of Customer, or Product Operations teams
• Familiarity with NPS, customer satisfaction, adoption metrics, and experience measurement frameworks
• Experience using Mural or similar facilitation and collaboration tools
• Knowledge of service design methodologies and customer journey frameworks
• Interest in emerging technologies, AI-enabled development tools, and design-to-code workflows
• Successful completion of a background investigation
• Reliable internet with minimum speeds of 50 MB download and 5 MB upload
• Dedicated, private workspace free from distractions, with appropriate desk and seating when working from home

Core Competencies

Demonstrates expertise in UX design, product design, and service design, with a strong focus on user-centered design principles and the ability to translate customer insights into actionable design recommendations. Proficient in facilitating workshops and utilizing design methodologies to enhance user experiences across complex enterprise applications and engineering tools.

Highest-signal resume keywords

• 5+ Years Of UX Design Experience
• Strong UX Research Skills
• Experience With Developer Experience Platforms
• Usability Testing Expertise
• Knowledge Of Service Design Methodologies

Hard Skills

• UX Design
• Product Design
• Service Design
• Usability Testing
• Customer-Centered Design
• Journey Mapping
• Wireframing
• Prototyping
• AI-Assisted Workflow Design
• Experience Metrics Analysis

Soft Skills

• Strong Communication Skills
• Collaboration Skills
• Problem-Solving Skills
• Ability To Work Independently
• Strategic Thinking

Industry Keywords

• Voice Of Customer
• User Experience Success Measurement
• NPS
• Customer Satisfaction
• Emerging Technologies

Tools & Technologies

• Mural
• Collaboration Tools
• Engineering Productivity Tools
• Cloud Platforms
• API Products