Project Manager - Customer Service Operations - Wiesbaden

W Talent; Wiesbaden; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

W Talent in Germany seeks a Project Manager - Customer Service Operations to lead initiatives improving customer service operations, processes, and customer experience, driving efficiency across the business.

The role collaborates with IT, Customer Experience, E-Commerce, Logistics, Sales and Marketing to deliver continuous improvement and strategic projects, requiring strong PM skills and fluency in German and English.

Qualifikationen

• 3-5+ years of experience in Customer Service, Customer Operations, Customer Experience, or Service Management.
• Minimum 2 years of Project Management experience involving cross-functional stakeholders.
• Proven track record of delivering process improvement, operational excellence, or customer service transformation projects.
• Strong understanding of customer service processes and operational workflows.
• Excellent communication, presentation, and stakeholder management skills.
• Strong analytical and problem-solving capabilities.
• Advanced Microsoft Excel skills.
• Fluent German and English communication skills (written and verbal).

Aufgaben

• Lead initiatives to improve customer service operations, service processes, customer experience and operational efficiency.
• Collaborate with cross-functional teams including IT, Customer Experience, E-Commerce, Logistics, Sales, Marketing and external service providers to drive continuous improvement.
• Identify and implement strategic customer service projects to enhance efficiency and effectiveness.

Ausbildung

Bachelor's degree in Business Administration, Service Management, Psychology, Operations Management, or related discipline

Tools

Salesforce Service Cloud

CRM Platforms

Microsoft 365

Power BI

Workflow Automation Tools

Jobbeschreibung

I'm recruiting for a Project Manager - Customer Service Operations for our Global client to lead initiatives focused on improving customer service operations, service processes, customer experience, and

operational efficiency.

This role will work closely with cross-functional teams including IT, Customer Experience, E-Commerce, Logistics, Sales, Marketing, and external service providers to drive continuous improvement and implement strategic customer service projects.

Project Manager - Customer Service Operations

Permanent Role - Salary - Negotiable Dependent Upon Experience

Project Management certifications such as:

Prince2

Lean Six Sigma Green Belt / Yellow Belt

PMP

Agile / Scrum

Experience with:

Salesforce Service Cloud

CRM Platforms

Microsoft 365

Power BI

Workflow Automation Tools

Required Qualifications

Bachelor's degree in Business Administration, Service Management, Psychology, Operations Management, or related discipline.

3-5+ years of experience in Customer Service, Customer Operations, Customer Experience, or Service Management.

Minimum 2 years of Project Management experience involving cross-functional

stakeholders.

Proven track record of delivering process improvement, operational excellence, or customer service transformation projects.

Strong understanding of customer service processes and operational workflows.

Excellent communication, presentation, and stakeholder management skills.

Strong analytical and problem-solving capabilities.

Advanced Microsoft Excel skills.

Fluent German and English communication skills (written and verbal).