Program Manager - Digital Transformation - Healthcare - Wiesbaden

W Talent; Wiesbaden; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

W Talent is seeking an experienced Program Manager to lead and enhance digital Direct-to-Patient solutions within a Global Healthcare organisation.

The ideal candidate will have 8-10+ years of experience across Healthcare, Medical Devices, Digital Health, Health Insurance, or related industries, with a proven ability to drive cross-functional programs across business, technology, and external partners. Permanent role; salary negotiable.

Qualifikationen

• 8-10+ years of experience in Healthcare, Medical Devices, Digital Health, Health Insurance, or related industries.
• Proven experience leading large-scale projects and programs involving multiple stakeholders.
• Strong understanding of digital business models, customer experience, and process optimization.
• Knowledge of the German healthcare ecosystem and healthcare reimbursement processes.
• Strong verbal and written communication skills in German and English.

Aufgaben

• Drive the evolution and optimisation of digital Direct-to-Patient business solutions.
• Analyse, improve, and manage reimbursement processes and patient service workflows.
• Enhance customer journeys and ensure a seamless patient experience across channels.
• Lead complex cross-functional programs involving business, IT, operations, healthcare providers, and external partners.
• Act as liaison between business stakeholders, technology teams, and third parties.

Kenntnisse

Program management

Stakeholder management

Digital health

German-English communication

Tools

Salesforce

CRM platforms

E-commerce systems

Jobbeschreibung

I am recruiting for an experienced Program Manager to lead and enhance digital Direct-to-

Patient (DTP) solutions within a Global Healthcare organisation.

The ideal candidate will have 8-10+ years of experience in Healthcare, Medical Devices, Pharmaceuticals, Digital Health, Health Insurance, or related industries, with experience collaborating across business, technology, and external stakeholder groups.

Permanent Role - Salary Negotiable Dependent upon Experience

Key Responsibilities

Drive the evolution and optimisation of digital Direct-to-Patient business

solutions.

Analyse, improve, and manage reimbursement processes and patient service

workflows.

Enhance customer journeys and ensure a seamless patient experience across

Lead complex cross-functional programs involving business, IT, operations,

healthcare providers, and external partners.

Act as the liaison between business stakeholders, technology teams, and third party

Gather, prioritize, and translate business requirements into scalable digital

solutions.

Generate data-driven insights and recommendations through customer, market,

and business analysis.

Support strategic initiatives, innovation programs, and digital transformation

projects.

Ensure compliance with healthcare regulations and internal quality standards.

Drive continuous improvement of digital platforms, services, and operational

processes.

Required Qualifications

8-10+ years of experience in Healthcare, Medical Devices, Pharmaceuticals,

Digital Health, Health Insurance, or related industries.

Proven experience leading large-scale projects and programs involving multiple

stakeholders.

Strong understanding of digital business models, customer experience, and

process optimization.

Knowledge of the German healthcare ecosystem and healthcare reimbursement

processes.

Excellent analytical, organizational, and stakeholder management skills.

Strong verbal and written communication skills in both German and English.

Preferred Qualifications

Experience with reimbursement, payer, or health insurance processes.

Knowledge of Salesforce, CRM platforms, or E-commerce systems.

Experience developing, implementing, or managing digital products and

customer-facing platforms.

Background in Diabetes Care, Medical Devices, or Digital Health solutions.

Experience working in global or multinational organizations.

PMP, Scrum, Agile, or equivalent project/program management certifications