Program Manager, Intake & Portfolio Management

Stripe; Deutschland; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a senior operations and program manager to own the POI intake end-to-end in Germany. You will manage the Jira-based intake system, triage requests, and set expectations with teams. You will work closely with People leadership to align requests with strategic plans.

You will build dashboards, surface insights, and prioritize work using SOKRs and 3YP. You will also design an AI agent to automate intake and improve the requestor experience.

Qualifikationen

• 7+ years of experience in project management, business operations, strategy, or consulting.
• Demonstrated experience designing, building, or significantly improving an intake, triage, or portfolio management process.
• Strong analytical and systems-thinking skills; ability to evaluate requests against frameworks and communicate trade-offs.
• Proficiency in Jira or equivalent ticketing tools; comfortable with configuration, lifecycle, capacity planning, and reporting.
• Proven experience using AI tools (LLMs, AI agents, automation) to streamline workflows.
• Excellent written and verbal communication; capable of translating ambiguous requests into clear briefs.
• Proven ability to manage relationships with senior stakeholders and influence decisions.
• Comfort operating in ambiguous environments and delivering measurable outcomes.
• Collaborative, low-ego partner who earns credibility through rigor and judgment.
• At least 2 years in HR/People operations or closely aligned teams.

Aufgaben

• Own and operate the POI intake process end-to-end and manage the Jira-based intake system.
• Serve as the primary intake partner for People team requestors and set expectations on timelines and prioritization.
• Facilitate regular intake and portfolio cadences including backlog grooming and roadmap reviews.
• Identify patterns and surface insights to leadership to flag capacity constraints and risks.
• Prioritize the POI portfolio using People SOKRs, the 3YP, and prioritization frameworks.
• Build dashboards and capacity reporting for leadership and stakeholders; contribute to reviews and planning cycles.
• Design, build, and improve an AI agent for intake to reduce time-to-decision and improve experience.
• Create and maintain documentation, templates, and onboarding materials to reduce friction.
• Partner with POI and People leadership on resourcing discussions and present data with clear recommendations.

Kenntnisse

Project management

Operations strategy

Analytical thinking

Stakeholder management

AI tooling

Communication

Ambiguity handling

HR operations

Tools

Jira

Jobbeschreibung

Responsibilities

• Own and operate the POI intake process end-to-end. Manage the Jira-based intake system, ensuring all incoming requests are triaged promptly, routed correctly, and tracked through their full lifecycle from submission to delivery.
• Serve as the primary intake partner for People team requestors. Act as a knowledgeable, approachable first point of contact who helps teams scope and frame requests well, setting clear expectations on timelines, effort, and likelihood of prioritization.
• Facilitate regular intake and portfolio cadences. Set cadence for POI Intake reviews, backlog grooming, and full roadmap reviews.
• Identify systemic patterns and surface insights to leadership. Synthesize trends across intake submissions to proactively flag capacity constraints, recurring themes, capability gaps, and emerging risks before they become blockers.
• Apply strategic judgment to prioritize the POI portfolio. Evaluate incoming tickets against People team SOKRs, the 3-Year Plan (3YP), and establish prioritization frameworks.
• Build and maintain portfolio visibility and capacity reporting. Develop dashboards and reporting that give POI leadership and People team stakeholders real-time insight into resource allocation, queue depth, and roadmap health. Participate in quarterly business reviews and annual planning cycles.
• Design, build, and continuously improve an AI agent for intake. Create an intelligent agent that automates and enhances the intake experience, that ultimately can be deployed to reduce time-to-decision and improve requestor experience at scale.
• Continuously improve the intake experience. Build and maintain requestor-facing documentation, submission guides, communication templates, and onboarding materials that reduce friction and improve ticket quality at submission.
• Partner with POI leaders and People team leaders on resourcing and prioritization conversations. Prepare and present portfolio data and recommendations to senior stakeholders, facilitating trade-off discussions with rigor, objectivity, and a clear point of view.

Requirements

• 7+ years of experience in project management, business operations, strategy, or consulting with experience navigating complex, matrixed organizations and managing competing priorities.
• Demonstrated experience designing, building, or significantly improving an intake, triage, or portfolio management process for a delivery team or operations function.
• Strong analytical and systems-thinking skills. Able to evaluate competing requests against strategic frameworks, make well-reasoned prioritization recommendations, and communicate trade-offs clearly to senior stakeholders.
• Proficiency in Jira or equivalent ticketing/project management tools. Comfortable with workflow configuration, ticket lifecycle management, capacity planning, and reporting.
• Proven experience using AI tools (LLMs, AI agents, or automation platforms) to streamline workflows, build lightweight productivity solutions, or automate repetitive operational tasks.
• Excellent written and verbal communication skills. Able to translate ambiguous, incomplete requests into clear, actionable project briefs and present complex portfolio data accessibly to both technical and non-technical stakeholders.
• Proven ability to manage relationships with senior stakeholders (directors, VPs), including setting expectations, navigating pushback, and facilitating alignment conversations with confidence.
• Comfort operating in ambiguous environments where the work is not always well-defined. Able to independently identify the right approach and establish meaningful success metrics.
• Collaborative, low-ego working style. Able to operate as a strategic partner and trusted advisor rather than a decision-maker, earning credibility through rigor and good judgment.
• At least 2 years of experience working within or closely alongside an HR, People, or equivalent internal operations team.